Zeka Salon & Spa - Kenmore

Reviews

• KK

  Kenmore Kat

  Mar 20, 2026
  5.0
  This was my first time at Zeka and I had a wonderful experience. Maddie listened to what I wanted and did exactly what I asked for and I am extremely pleased. Thank you Maddie.
• NJ

  n e jones

  Mar 14, 2026
  1.0
  UPDATE: Despite multiple attempts to have my "hair reviewed" per salon policy I receive no response, review, or refund. Buyer beware. Worst. Haircut. Ever. If you would like to waste 2 hours on a haircut that should have been completed in 45 minutes, all while listening to far too personal baby daddy stories shared by your nice, but unskilled, stylist, then this is the salon for you! What was that? Should I have said something? Well, I did. That's when the less than 100% fabulous customer service kicked in. I sent photos and messages documenting the haircut. I asked for a refund. After all, that was $90 for the haircut that looks like the craft scissor haircut my friend's daughter gave herself when she was 5. They want to "fix" it. There's barely any hair left to "fix" and also, no. You have lost my trust. Just refund the money. Here's my story: I chose one of my reference images directly from their website based on cut and type of color, highlights with a fashion color. What could possibly go wrong? There is a person there who literally can cut the cut I want the picture proved it, right? The scheduler said she knew exactly who to book me with, but let's do a color consultation first for $60. I countered with, let's schedule the cut and the stylist, and I can discuss color then. At my appointment, I showed the stylist a carefully curated set of images, cut images, and the cut I wanted in pics of me when I had that cut. This is important because, I should back up and say I was asking for a pixie cut. I explained that I wanted my already short hair to be styled into a long banged, messy pixie with wispy tendrils by my ears. This would require trimming bangs, texturizing the longer "bob" sides and back. An hour in, I knew far too much about her personal life, and half my hair was clippered and way too short. Then she said, " Hey, maybe we should leave the other side as it is (when I came in)". Um, what? I asked to see the back. It had been clippered and the long hair on top laid on it like a rug. Zero texture. Um... the back of my head looks like a triangle? Can you please fix it? She did, kinda. Now, it's at mile marker two hours, and I am late. She was still not done. I told her I had to go and that I would have to settle for what I have. I left, put my hat on, and cried. But that was after I was also charged a service fee to tip. Next comes the customer service: After work, I took my hat off to discover that you could see my scalp in places. I have virtually no bangs, and it is waaaaay worse than I thought. I immediately emailed with pics. Their response, thanks for the feedback. I called and asked someone from their leadership to call me back. Nope, no call. Fast forward to the next day and several emails later, and the owner said you can either come in (next week) or "this matter is closed". Charming. I've had pixie cuts for 20 years. This was not a texture things or even a miscommunication. It was a failure of the scheduler, the stylist, and ultimately the owner. That stylist needs to be trained better and should have never been given me as a client. And the owner, well, just rude. When did customer service become so rare? Guess they must be doing well if they don't need new customers. There's more, but I am tired of typing. I don't usually leave reviews.
• TT

  Tracie Tran

  Feb 18, 2026
  5.0
  Nice service
• ZZ

  Zainab

  Jan 24, 2026
  5.0
  Ariel is a kind, knowledgeable, and hard working stylist. You can tell she genuinely cares about her craft and her clients, and I really appreciated the effort and attention to detail she put into my balayage. I would recommend her to anyone looking for a skilled and professional stylist who is understanding.
• LA

  Lanell Aoki

  Dec 9, 2025
  5.0
  Really great salon! Ariel gave me the best haircut ever! I have curly hair and it can be a challenge to find a good stylist. Went back a second time and had another great cut. She’s a very nice person, great stylist. I plan to go to her as long as possible. If you’ve passed this salon a million times, like I had, stop in. You’ll be glad you did.

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