Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Mixed reviews on customer service; some praised staff for being friendly and accommodating, while others reported rude behavior and poor communication.
Stylist Skill
Inconsistent quality of haircuts; some customers were very satisfied with their stylists, while others experienced poor results and lack of attention to detail.
Appointment Issues
Frequent complaints about appointment management, including long wait times and being turned away despite having scheduled appointments.
Pricing Transparency
Customers expressed frustration over unexpected charges and lack of clarity regarding pricing for services.
Cleanliness
Concerns raised about the cleanliness of the salon, with some customers noting unsanitary conditions.
MR
Mike Ramey
Nov 17, 2025
5.0
Superb service as always from Kim. Ladies and gentlemen you’ve been to the rest now it’s time to experience best. I’ve been Kim’s client for many years. Always top notch service. Thank you Kim.
MP
Max Payne
Nov 16, 2025
5.0
I have been seeing Phan for over 25 years to get my hair cut, she does an awesome job every time!
HA
Honia Azizi
Oct 3, 2025
5.0
I called the salon and a very nice lady name Shahla answered the phone, I told her I need to get something done, a highlight, a lowlight, anything! Just want to change, she was kind enough to schedule me for the same day and upon my arrival, I was greeted by Shahla, she had a nice smile on and was very welcoming. I noticed she was cleaning the chair after her previous client, something that is very important to me. Then she patiently listened to me while I was trying to explain the look I was trying to achieve. She then started the highlights, I have done my hair so many times, enough to know that she was a pro, she did a wonderful job adding full highlights followed by a base color change. We had a lovely conversation the entire time that i was there. I did not feel rushed at all, felt very respected as a client and she kept checking on me to make sure my hair is not damaged, due to my hair being overprocessed prior to visiting hair. Not only she made feel very welcome and very valued as a client, but also I left the place with hair worth a million bucks. She did a phenomenal job and I could not be happier with my hair. Such a wonderful and talented stylist,. thank you Shahla!
JM
Just Me
Sep 16, 2025
1.0
Avoid. They're just sitting looking at their phone and have no interest in cutting hair.
NT
Nicholas Tebaldi
Sep 7, 2025
5.0
Went in for a quick haircut, and Shahla was very helpful and quick. The haircut was to my liking and she was very friendly.