JCPenney Salon

Reviews

• HL

  Helen Lin

  Jan 27, 2026
  1.0
  I want to have a edge bob haircut and I know some stuff at JC penny may not know how to do it based on the reviews. So, I asked the lady before I would let her cut my hair and showed her a picture of the style I want. The lady confidently said " I know this, and I can do it". I felt she was cutting in the wrong way so I tried to explained with her again. It turned out she didn't speak much English and we cannot communicate at all. The results of my hair was totally wrong. The lady was not honest at what she could cut. I won't go there again and not recommend to work with anyone who can't communicate.
• MG

  Mollie Grebert

  Aug 30, 2025
  1.0
  if i could give this zero stars i would. i have been growing out my hair for quite so time and with school picture day coming up i wanted som layers. i called to make sure this was possible and when i got there i showed my stylist an inspo photo ( shown below) she told me she could do that and i told her i did not want much hair cut off length wise if that was possible which again i was told that would be fine. It is now almost to my jawline. I also told her i wear my hair in a middle part at the end of the cut she flipped it to a drastic side part which i was confused but i knew i would change it when i got in the car. I walked out knowing it was shorter than i wanted but i knew it would grow back. when i got home i washed and blowed dried my hair only to look at it and see it was completely botched and uneven. I am in tears because it is so bad i cannot go out in public. i have school pictures next week and i was really excited. I would not advise you to ever go here.
• BD

  Breana Duff

  May 2, 2025
  1.0
  I was publicly humiliated by the stylist JEANNE in front of other customers this week. The stylist was very inappropriate and made a lot of unflattering, racial-driven comments towards me about ethnic people and their hair. Everyone’s hair is different, yes, but there’s a way to talk about the complexities of hair in a much more professional, not racist way. She did NOT touch my hair at all or take the time to look at my hair (she didn’t even have me sit down in a chair and just stood behind the register counter). She immediately began making a lot of negative comments about my hair and appearance in front of AND to other customers. She began comparing me to other customers in the store that was incredibly embarrassing, still WITHOUT even taking the time to look or touch my hair. She did not listen when I tried to tell her anything. She never left from behind the counter, except when she tried to sell me products that I had to tell her I already have and use. I ended up having to tell her that if she was not comfortable doing my hair, that was all she had to say. When I started to leave, she immediately started talking to another customer and continued to make unsavory comments about me for me to hear. I’m sure she was embarrassed that I kept correcting her when she would make comments and assumptions about me, but this was very unacceptable behavior for a business. It worked out considering Jeanne told me she hasn’t highlighted hair in over 4 years, which is concerning in itself, since that was what I was coming in for. I ended up going to another salon and had a completely different, positive experience. The other salon had no issues with my hair, which would have been the case with Jeanne if she had actually listened and took the time to actually look at my hair. If I could give zero stars following my experience, I would.
• KG

  Kelly Gutierrez

  Jun 3, 2021
  1.0
  We had made an appointment with Jeanne or jeann I forgot her name. We showed up earlier, and she made us wait for the longest time. This other lady came in, and she attend her instead of us, when we had an appointment with her. She would not even look our way, and canceled our appointment. HOW UNPROFESSIONAL! The other lady that ended up cutting; left it all uneven. Overall a terrible experience! Honestly if this place is going to be like this they should not even be in business.
• MS

  Mehar Shah

  Dec 23, 2018
  5.0
  Anila did my haircut and she is fabulous.Exactly what I wanted

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