Business Details
About
Hair SalonBeauty Salon
Great Clips in Roanoke, VA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 3940 Valley Gateway Blvd offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Roanoke, VA!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
262 reviews
5 stars
152
4 stars
51
3 stars
11
2 stars
8
1 star
40
What are people saying?
AI-generated from recent customer reviews
Stylist Quality
Customer experiences with stylists vary widely; some report excellent haircuts from specific stylists like Tiffany and Maria, while others faced poor service and unsatisfactory results.
Service Speed
Many customers appreciate the quick service and efficiency, often noting short wait times when checking in online.
Customer Service
Feedback indicates inconsistent customer service, with some stylists being friendly and attentive, while others were reported as rude or unprofessional.
Management Issues
Several reviews mention poor management practices, including unprofessional behavior and inadequate handling of customer complaints.
Overall Satisfaction
While some customers express high satisfaction and loyalty to specific stylists, others report significant dissatisfaction with their haircuts and overall experience.
- MMMelissa McHughNov 1, 20253.0I went for a simple bang trim. I was clear on what I wanted and that I didn't want to lose the shape of my bangs, which had been cut to frame my face. The stylist seemed very pleased with himself as he bragged about growing up in the industry and then mansplained geometry to me, saying that the strange way he twisted my bangs would do that. It did not in fact do that, and I knew it wouldn't but I knew my new stylist vould fix it when I had my first appointment. At no point did he consider the actual cut I had or even ask me any questions about the cut or shape. I would have done a better job myself with kitchen scissors. Fortunately, bangs grow fast. In a pinch this store has always been great for a quick trim but not this time. I came in with low expectations and still left disappointed. As did the other customer who had to come back to have the same stylist even out the uneven style he gave him.
- DPDebbie PuckettOct 16, 20255.0They give wonderful haircuts!
- SUSarah UnderwoodSep 6, 20255.0Matthew brought me back to life yesterday!! I found my hairdresser!!
- MRMichelle RAug 31, 20251.0First time going to this location. Checked in and then the computers went down - they all just stood there. More people came in, probably near 10-12 people waiting. One person left. A woman finally came in to address the computer situation and told them to get taking care of customers. I was frustrated by that point and left. Never going here again.
- MOMelody OuelletteAug 20, 20255.0Genuinely best haircut I’ve ever had from Matt!!
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of hair services are offered at Great Clips Kroger Center at Bonsack?
Great Clips offers haircuts for men, women, and kids, as well as beard trims, bang trims, shampooing, blow drying, styling, and select locations offer perm services.
Can I make an appointment before visiting Great Clips at 3940 Valley Gateway Blvd?
Great Clips is a walk-in salon, so no appointment is needed. However, you can use Online Check-In on their app or website to add yourself to the waitlist and save time.
How does Online Check-In work at Great Clips?
Online Check-In allows you to see estimated wait times and add yourself to the waitlist remotely. You can also sign up for ReadyNext text alerts to receive a notification when your wait time is about 15 minutes.
What are the operating hours of Great Clips in Roanoke, VA?
The salon is open Monday through Friday from 9 AM to 7 PM, Saturdays 9 AM to 6 PM, and Sundays 12 PM to 5 PM. It is closed on Thanksgiving Day and Christmas Day with adjusted hours on Christmas Eve.
Does Great Clips offer hair coloring or stylist requests?
Great Clips does not offer hair coloring services. Stylist requests are not available through Online Check-In but can be made in person upon arrival, although it may increase wait time.
What payment methods are accepted at this Great Clips location?
The salon accepts major credit cards including Mastercard and Visa, and debit cards. Cash-only is not required.
Does Great Clips sell haircare products?
Yes, they offer Great Clips branded haircare products for men, women, and kids as well as popular commercial brands like American Crew, Paul Mitchell, and Sexy Hair.
How can I get to Great Clips at Kroger Center at Bonsack using nearby transit options?
While specific transit stops are not listed, nearby well-known locations such as Kroger and Starbucks in the Kroger Center can serve as landmarks to find Great Clips easily. Customers can stop by these places for convenience before or after their haircut.
What nearby places can I visit before or after my haircut at Great Clips?
Nearby places include restaurants like Subway, Sal's Italian Restaurant, Cafe Asia, and Domino's Pizza, as well as coffee shops like Starbucks. These spots offer great options for a meal or coffee before or after your visit.
Are there other beauty or grooming services close to Great Clips at Kroger Center?
Yes, nearby you can find nail salons such as Q-Nails at Bonsack Kroger and Q Nails, providing easy access to complementary beauty services after your haircut.