Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
DeliveryAvailable
Requires appointmentNot available
DebitAvailable
Mobile paymentsAvailable
Cash onlyNot available
Accepts checksNot available
Curbside pickupNot available
Wheelchair accessible entranceAvailable
Location
Certified by Lush Cosmetics Short Pump • Apr 12, 2026
Certified by Lush Cosmetics Short Pump • Apr 12, 2026
Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.6
347 reviews
5 stars
278
4 stars
33
3 stars
12
2 stars2
1 star
22
CF
Christina Fisher
Apr 4, 2026
5.0
I had such a wonderful experience at Lush Short Pump! I brought my daughter in to pick out some bath bombs for her birthday, and the staff truly made it such a special visit.
From the moment we walked in, everyone was incredibly kind and welcoming. They all took the time to compliment her face paint, which made her feel so happy and seen, it really meant a lot. What stood out the most was how attentive and helpful they were. Every product we showed interest in, they carefully explained how to use and even demonstrated! They went above and beyond by showing her exactly how to use the bubble bars and how to create the best bubbles, which she absolutely loved.
The entire experience felt so personal and fun, and it turned a simple shopping trip into a memorable birthday outing. If we lived closer, we would absolutely be regulars at this location.
Thank you to the amazing team for making her day so special! 💕
KG
Karis Greska
Apr 1, 2026
5.0
Went here for the first time today, 4/1/26, I don’t know the employees name but she had a ponytail, skinny, and glasses. She was the best! She made my first time at Lush really special. She knew a lot of information on everything and even gave me a samples. She talked about the ingredients and asked for my boyfriend’s opinion on what he liked. She was super informative with everything and told me all about different scent combos. Thank you for the memorable experience!
LC
Laura Cei
Mar 22, 2026
5.0
Lush Cosmetics is the perfect shop for a variety of needs. Whether you're looking for a gift idea or wish to treat yourself to environmentally conscious, vegan, high quality products, Lush will ensure that you do not leave disappointed or empty handed. Lush's staff should also be mentioned. Specifically, Alicia. Her warmth, friendly approach and vast knowledge about Lush's products was exemplary. She ensured that all of my questions were answered, provided interesting background information regarding some of the products that I was interested in and allowed me to shop around without feeling pressured to purchase. Lush is lucky to have Alicia as a customer-facing representative of the company. My experience was simply fantastic and I will certainly be back.
MH
Mackenzie Harry
Mar 13, 2026
5.0
This is my favorite store!! I love treating myself to these high quality, ethically made products. I prefer to shop in person rather than online because of how wonderful the staff is here. Recently, Kelsey helped me out when I was shopping and she was so wonderful! Thank you Kelsey, and thank you Lush
BS
Brittney Smith
Mar 10, 2026
5.0
Sometimes trying to find the right skin can product can be confusing. Alicia is always amazing at listening to my skincare concerns and guiding me to products that help. She definitely knows her products and is always so welcoming and fun to chat with!
Frequently Asked Questions About Lush Cosmetics Short Pump
What types of products does Lush Cosmetics Short Pump offer?
Lush Cosmetics Short Pump offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Short Pump?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is Lush Cosmetics Short Pump located?
It is located at 11800 W Broad St., Unit #2420, Richmond, VA 23233, USA.
Does Lush Cosmetics Short Pump offer delivery or pickup options?
Yes, the store offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is proof of COVID-19 vaccination required to shop at Lush Cosmetics Short Pump?
No, proof of vaccination is not required to shop at this location.
What payment methods are accepted at Lush Cosmetics Short Pump?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing, MasterCard, PayPal, Samsung Pay, and Visa.
Does Lush Cosmetics Short Pump have wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Which nearby stores could I visit for related beauty or fashion shopping around Lush Cosmetics Short Pump?
Nearby beauty and fashion stores include Charlotte Tilbury (beauty and spa), Sephora (cosmetics and beauty supplies), Anthropologie (women's clothing and fashion accessories), American Eagle & Aerie Store, Express, and Vineyard Vines.
Where can I get a relaxing tea or a sweet treat after shopping at Lush Cosmetics Short Pump?
You can visit Teavana for tea or Godiva Chocolatier for chocolates, both located nearby the store for a delightful experience after your visit.
Are there any nearby dining options near Lush Cosmetics Short Pump?
Yes, Chick-fil-A is a nearby fast food and American restaurant where you can grab a quick meal before or after shopping at Lush Cosmetics Short Pump.
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