Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
If flat look and personality crisis were the goal, then mission accomplished. Truly a one-of-a-kind experience… and not in a good way. I don’t know how do they justify charging $32 for a 5 minutes haircut.
JC
Jo C
5 days ago
5.0
I had a wonderful experience at this Hair Cuttery location. All of the stylists were friendly and helped each other out. I see why they stay busy! Sivutha did a great job layering and then perming my long hair. I'll go back to her and at this location again.
MC
Michele Coombs
Mar 31, 2026
1.0
Never had a bad experience until this past Saturday. Asked for a cut and used my hand to show where passed my shoulder on arm...left with a butchered Bob. Was charged $50 for shampoo and cut
CE
Courtney Evans
Mar 29, 2026
5.0
Please book with Tomeschia!!! She took me as a last minute walk-in and did NOT disappoint. I am beyond pleased with her work, her professionalism, and her warm and friendly personality. Definitely will book with her again very soon!!
PP
Philip Nesbitt (Phil)
Mar 9, 2026
1.0
Thank you for the response.
You appear to have missed the point of my review.
I am not objecting to being asked once. I am objecting to being pressured after I decline. A customer should not be made to feel rude, difficult, or guilty for choosing not to provide personal information.
Your response says the information is “essential,” but also says I am free to decline. Those two statements do not fit together very well. If I am free to decline, then your staff need to respect that immediately and professionally, without attitude and without comments about how it makes their job harder.
The salon staff have otherwise been great. My complaint is about this specific conduct and the way it reflects on your customer service.
Please make sure your staff understand that a polite “no” should end the matter.
The front-desk experience is the only reason for this rating.
Each time I come in, the woman up front asks for my phone number. I politely decline because I value my privacy, and instead of simply respecting that, she becomes direct, rude, and visibly irritated.
That is not acceptable customer service. If a customer says no to providing personal information, that should be respected immediately without pressure, attitude, or comments about how it makes an employee’s job harder.
The rest of the staff have been excellent, which makes this stand out even more. But the person at the front desk needs to learn how to respect a customer’s boundaries.
What services does Hair Cuttery in Richmond, VA offer?
Hair Cuttery offers full-service hair care including cuts, color, blow-outs, and styling trends for women, men, and children.
Where is Hair Cuttery located in Richmond?
The salon is located at 3424 Pump Rd Space 13, Richmond, VA 23233.
What are the operating hours of Hair Cuttery at this location?
Hair Cuttery is open Monday through Friday from 9 AM to 9 PM, Saturday from 8 AM to 7 PM, and Sunday from 9 AM to 6 PM.
Do I need an appointment to visit Hair Cuttery or do you accept walk-ins?
Appointments are not required; Hair Cuttery welcomes walk-ins as well.
What payment methods are accepted at Hair Cuttery?
Hair Cuttery accepts American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Hair Cuttery accessible for people with disabilities?
Yes, the salon has wheelchair-accessible seating and restroom facilities.
How can I book an appointment at Hair Cuttery?
You can book your appointment online at www.haircuttery.com, via their app, or by calling the salon directly.
What nearby places can I visit around Hair Cuttery for added convenience or activities?
Nearby places include The UPS Store 3006 for printing and shipping needs, Snap Fitness gym for a workout session, and Hallmark gift shop for gifts and greeting cards.
Is there a nearby fitness center to Hair Cuttery where I can work out before or after my salon visit?
Yes, Snap Fitness and F45 Training gyms are nearby for your fitness needs.
Are there any nearby wellness or relaxation services close to Hair Cuttery?
Escape Massage is located nearby, providing massage therapy services to help you relax.
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