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The front entrance of Hair Cuttery at Short Pump Crossing.
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Hair Cuttery

4.3
(2029 reviews)

Business Details

3424 Pump Rd Space 13, Richmond, VA
23233, United States
(804) 360-9788

About

Hair SalonHair Cuttery
Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Cash onlyNot available

Location

Hair Cuttery
3424 Pump Rd Space 13, Richmond, VA
23233, United States

Hours

Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday8:00 AM - 7:00 PM
Sunday9:00 AM - 6:00 PM

Reviews

4.3
2,029 reviews
5 stars
1,551
4 stars
121
3 stars
57
2 stars
68
1 star
232
  • PP
    prasad pansare
    3 days ago
    1.0
    If flat look and personality crisis were the goal, then mission accomplished. Truly a one-of-a-kind experience… and not in a good way. I don’t know how do they justify charging $32 for a 5 minutes haircut.
  • JC
    Jo C
    5 days ago
    5.0
    I had a wonderful experience at this Hair Cuttery location. All of the stylists were friendly and helped each other out. I see why they stay busy! Sivutha did a great job layering and then perming my long hair. I'll go back to her and at this location again.
  • MC
    Michele Coombs
    Mar 31, 2026
    1.0
    Never had a bad experience until this past Saturday. Asked for a cut and used my hand to show where passed my shoulder on arm...left with a butchered Bob. Was charged $50 for shampoo and cut
  • CE
    Courtney Evans
    Mar 29, 2026
    5.0
    Please book with Tomeschia!!! She took me as a last minute walk-in and did NOT disappoint. I am beyond pleased with her work, her professionalism, and her warm and friendly personality. Definitely will book with her again very soon!!
  • PP
    Philip Nesbitt (Phil)
    Mar 9, 2026
    1.0
    Thank you for the response. You appear to have missed the point of my review. I am not objecting to being asked once. I am objecting to being pressured after I decline. A customer should not be made to feel rude, difficult, or guilty for choosing not to provide personal information. Your response says the information is “essential,” but also says I am free to decline. Those two statements do not fit together very well. If I am free to decline, then your staff need to respect that immediately and professionally, without attitude and without comments about how it makes their job harder. The salon staff have otherwise been great. My complaint is about this specific conduct and the way it reflects on your customer service. Please make sure your staff understand that a polite “no” should end the matter. The front-desk experience is the only reason for this rating. Each time I come in, the woman up front asks for my phone number. I politely decline because I value my privacy, and instead of simply respecting that, she becomes direct, rude, and visibly irritated. That is not acceptable customer service. If a customer says no to providing personal information, that should be respected immediately without pressure, attitude, or comments about how it makes an employee’s job harder. The rest of the staff have been excellent, which makes this stand out even more. But the person at the front desk needs to learn how to respect a customer’s boundaries.

Frequently Asked Questions About Hair Cuttery

What services does Hair Cuttery in Richmond, VA offer?

Hair Cuttery offers full-service hair care including cuts, color, blow-outs, and styling trends for women, men, and children.

Where is Hair Cuttery located in Richmond?

The salon is located at 3424 Pump Rd Space 13, Richmond, VA 23233.

Brand Certified Facts from Hair Cuttery

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Certified April 12, 2026Yext Knowledge Graph
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