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Perception-Organic Spa

4.5
(271 reviews)

Business Details

2902 West Cary Street, Richmond, VA
23221, United States
(804) 855-1989
https://www.perceptionorganicspa.com/

About

Day SpaBeauty Supply StoreMassage Spa
We are committed to providing our clients with the highest level of relaxation in a truly peaceful environment through the use of green practices and organic products. We strategically select retail partners that share our passion for the environment and the well-being of our clients. Our commitment to natural products includes using organic or wild-crafted whenever possible. We seek out products that are free of toxins, parabens, surfactants, synthetic fragrances, and dyes. Animal testing is not tolerated by our spa and we choose to partner with brands that respect the same values. In addition, we strive to use only recycled materials for all of our packaging, paper products, retail bags, and marketing collateral. Lots of careful thought and love went in to making Perception Organic Spa a home. Our loyal clients say we are one-of-a-kind and look forward to returning again and again. We welcome you to join our family! After just one signature service in our spa, you will see why so many clients have made Perception their "home".

Details

  • Requires appointmentAvailable
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Perception-Organic Spa
2902 West Cary Street, Richmond, VA
23221, United States

Hours

Reviews

4.5
271 reviews
5 stars
157
4 stars
10
3 stars
12
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the staff for their professionalism, skill, and attentiveness, particularly highlighting specific technicians like Thi and Tien.

Atmosphere

The spa's ambiance was frequently described as relaxing and serene, contributing to a positive overall experience.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing, including unexpected increases and perceived overcharging for services.

Mixed Experiences

While many customers had wonderful experiences, some reported issues with service quality, communication, and management responsiveness.

Customer Care

There were complaints about the reception staff's attitude and handling of customer concerns, indicating a need for improvement in customer service.
  • FB
    Frankie Butler
    Jan 4, 2026
    5.0
    Might be the best massage I've ever had! Katheryn was fabulous.
  • CS
    Caroline Stone
    Oct 19, 2025
    5.0
    Absolutely amazing place with great decor and friendly staff. I highly recommend Kim for any manicure!
  • GM
    Genna Martin
    Sep 6, 2025
    5.0
    I always enjoy my time at Sen Organic! The people are so friendly, the environment is relaxing, and the service is excellent, for an organic spa, the prices are very reasonable too.
  • CC
    Courtney Calloway
    Sep 18, 2021
    4.0
    Best pedicure ever
  • BZ
    Brandy Zzyzx
    Jun 16, 2017
    3.0
    Bought the Stress reducing manicure​. The technician was very nice and did a good job with the French manicure, but it lasted barely 36 hours. Sure, I didn't spend extra for the 2 week stuff...but come on, for what I paid I would have expected at least 48 hours. This would be 2 stars, if the staff wasn't so nice.

Frequently Asked Questions About Perception-Organic Spa

What are the opening hours of Perception Organic Spa throughout the week?

Perception Organic Spa is open Monday 1pm-7pm, Wednesday-Thursday 10am-8pm, Friday 10am-7pm, Saturday 9am-6pm, and Sunday 12pm-5pm. It is closed on Tuesdays.

What is Perception Organic Spa's commitment to natural and organic products?

They use organic or wild-crafted products free of toxins, parabens, surfactants, synthetic fragrances, and dyes, choosing brands that do not test on animals and using recycled materials for packaging and marketing.

Brand Certified Facts from Perception-Organic Spa

Perception-Organic Spa partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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