Business Details
About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
333 reviews
5 stars
266
4 stars
32
3 stars
12
2 stars2
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees for their exceptional service.
Product Quality
Customers love the variety and quality of Lush products, particularly bath bombs and skincare items, often noting their effectiveness and pleasant scents.
Store Experience
The store atmosphere is described as welcoming and enjoyable, with many customers appreciating the cleanliness and organization of the space.
Mixed Experiences
While most reviews are positive, a few customers reported negative interactions with staff, indicating inconsistency in service quality.
- KHkelly hamiltonJan 5, 20261.0Came in Saturday night and bought a host full of bath bombs including a sex bomb bath bomb, that was purposely not included in my bag. I did get a weird vibe from the guy with short brown hair working. He was asking ME the names of the new products I was buying. Which made no sense to me. He also gave me zero samples after spending almost $60 which never happens when I come here. Then when I said thank you have a good night he gave me a smug face, but I didn’t think much of it. I will be calling first thing tomorrow morning. Absolutely ridiculous.
- DPDelilah PetersDec 30, 20255.0Genuinely love this location so much - this might be TMI, but I usually pop in on my tough day’s to grab myself a little self care treat. I have to say, no matter how bad a day I’m having I alway’s leave here with a smile on my face. The staff is alway’s so helpful and kind. The kindness genuinely means the world. Thank you to the staff at short pump for making the tough day’s a little easier.
- G4Gsh 4Dec 24, 20255.0My wife and I had a great experience at this location. Sophie was incredible. She was very knowledgeable and went above and beyond for us helping pick out the right Christmas gifts to get for family members. Thank you Sophie!
- CRCorrie RapachDec 24, 20255.0I LOVE LOVE LOVE this store. I visited not too long ago, and Kiki helped me find the best glittery products ever. The products were so moisturizing and perfectly glittery!! Shout out to Kiki and her cool glasses and lovely personality. Everyone was so sweet, love the whole team and I recommend this store to everyone!!
- KPKasey PriegoDec 5, 20255.0Emily at Lush was such a pleasure to be around she’s very happy and friendly and guided me in the right direction for my sensitive skin and helped me and my friends find The right lotion for our tattoos we are very happy that she works at Lush
Frequently Asked Questions About Lush Cosmetics Short Pump
What types of products does Lush Cosmetics Short Pump offer?
Lush Cosmetics Short Pump offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Short Pump?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is Lush Cosmetics Short Pump located?
It is located at 11800 W Broad St., Unit #2420, Richmond, VA 23233, USA.
Does Lush Cosmetics Short Pump offer delivery or pickup options?
Yes, the store offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is proof of COVID-19 vaccination required to shop at Lush Cosmetics Short Pump?
No, proof of vaccination is not required to shop at this location.
What payment methods are accepted at Lush Cosmetics Short Pump?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing, MasterCard, PayPal, Samsung Pay, and Visa.
Does Lush Cosmetics Short Pump have wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Which nearby stores could I visit for related beauty or fashion shopping around Lush Cosmetics Short Pump?
Nearby beauty and fashion stores include Charlotte Tilbury (beauty and spa), Sephora (cosmetics and beauty supplies), Anthropologie (women's clothing and fashion accessories), American Eagle & Aerie Store, Express, and Vineyard Vines.
Where can I get a relaxing tea or a sweet treat after shopping at Lush Cosmetics Short Pump?
You can visit Teavana for tea or Godiva Chocolatier for chocolates, both located nearby the store for a delightful experience after your visit.
Are there any nearby dining options near Lush Cosmetics Short Pump?
Yes, Chick-fil-A is a nearby fast food and American restaurant where you can grab a quick meal before or after shopping at Lush Cosmetics Short Pump.