Business Details
About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
328 reviews
5 stars
261
4 stars
33
3 stars
12
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable about products, with specific mentions of employees like Kelsey, Rachel, and Emmy.
Product Quality
Customers consistently expressed satisfaction with the quality of Lush products, particularly bath bombs and skincare items.
Store Experience
The store atmosphere was described as welcoming and pleasant, although some customers noted it could feel crowded due to its small size.
Mixed Experiences
While most reviews were positive, a few customers reported negative interactions with staff, indicating inconsistency in service quality.
Special Events
Customers appreciated unique experiences like birthday parties and product demonstrations, enhancing their overall shopping experience.
- XAX AS2 days ago5.0After a long day of shopping these employees were perfect! They took the time to address my whole family and made noticeable changes. Of all the stores in this mall, this was the only one that was friendly, welcoming with people of all ages and got to know everyone to see what they needed help with. Of the entire mall this is the store that will make us come back again and again
- RERaymond EldredNov 14, 20255.0Filled to the brim with wonderfullness!! Employees were happy n helpful!! Got some great products, will definitely go back! My favorite is always the solid shampoo bars, awesome for my hair!
- VBVirginia BirdNov 14, 20255.0Claire is absolutely amazing!! 100/10. Thank you Claire for helping me find all my new favorite sent and showing me around the store!
- RERyan ElliotNov 12, 20255.0Wonderful team!!! Everyone was amazing help!! My boyfriend and i came in today on 11/12 at about 5 pm and they were so so sweet!! Big thanks to the one person with the they/them pin (I apologize that i didnt properly catch your name) and the new worker with bangs that said they previously had worked at a lush (once again i didnt catch their name)... We didn't purchase anything today but we are planning to return next week to do so!!
- TRTate RussellNov 8, 20255.0Anika and Corrina were wonderful, they answered all of our questions and went above and beyond to give us a great experience. Great customer service, and we are so excited to try the products the recommended.
Frequently Asked Questions About Lush Cosmetics Short Pump
What types of products does Lush Cosmetics Short Pump offer?
Lush Cosmetics Short Pump offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, hair masks, shower gels, toothy tabs, body scrubs, face cleansers, face moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Short Pump?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is Lush Cosmetics Short Pump located?
It is located at 11800 W Broad St., Unit #2420, Richmond, VA 23233, USA.
Does Lush Cosmetics Short Pump offer delivery or pickup options?
Yes, the store offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is proof of COVID-19 vaccination required to shop at Lush Cosmetics Short Pump?
No, proof of vaccination is not required to shop at this location.
What payment methods are accepted at Lush Cosmetics Short Pump?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing, MasterCard, PayPal, Samsung Pay, and Visa.
Does Lush Cosmetics Short Pump have wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Which nearby stores could I visit for related beauty or fashion shopping around Lush Cosmetics Short Pump?
Nearby beauty and fashion stores include Charlotte Tilbury (beauty and spa), Sephora (cosmetics and beauty supplies), Anthropologie (women's clothing and fashion accessories), American Eagle & Aerie Store, Express, and Vineyard Vines.
Where can I get a relaxing tea or a sweet treat after shopping at Lush Cosmetics Short Pump?
You can visit Teavana for tea or Godiva Chocolatier for chocolates, both located nearby the store for a delightful experience after your visit.
Are there any nearby dining options near Lush Cosmetics Short Pump?
Yes, Chick-fil-A is a nearby fast food and American restaurant where you can grab a quick meal before or after shopping at Lush Cosmetics Short Pump.