Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised specific stylists, particularly Inna, for their exceptional skills, attention to detail, and ability to deliver desired results.
Customer Service
Overall, customers reported positive experiences with friendly and professional staff, although some noted instances of unprofessional behavior and poor service.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, citing hidden fees and high costs for services that did not meet expectations.
Mixed Experiences
While many customers had great experiences, there were notable complaints about rushed services, unprofessionalism, and unsatisfactory results from certain stylists.
JH
John Hermansen
3 days ago
2.0
First time Hair Cuttery visitor. Signed up for an appointment for a basic haircut and shampoo on the website. Website prompted me to bring in a coupon for a discount (coupon was directly from Hair Cuttery). Not only did barber refuse the coupon, she then charged me a higher price than the original appointment was for. Then told me if I came back, I'd have to pay even more. This is for the most basic of men's haircuts, nothing special at all. After all that, a mediocre haircut at best. I felt very "bait and switched". Will not be returning.
DG
Darius Gwathmey
6 days ago
5.0
My stylist Sivutha Kim has a great personality ! She goes above and beyond for her clients and makes the salon a great place to be at! she always has a warm welcoming smile on her face and make you feel like a value client every time you in her presence! I enjoy her cutting my hair because she always knows what I want! Sivutha Kim is such a sweet lady and makes the experience memorable! I definitely will be coming back to Hair Cuttery so she can cut my hair again!
JW
Jason Wright
Feb 18, 2026
5.0
My daughter had an appointment at another salon but they had to cancel at the last minute. Fortunately we were able to get in with Quanita with a last minute appointment. She did an absolutely amazing job on my teenage daughter's multi-tone hair color. It turned out exactly like the pictures my daughter brought in and she is thrilled. I really appreciate the time she spent with my daughter and her knowledge of what needed to be done to achieve the complicated look that my daughter was going for.
BL
Born Live
Feb 10, 2026
5.0
I visited the Hair Cuttery on February 8, 2026. Quanita was one of the kindest, a professional hair stylist, and an employee who helped me during my visit. The following defines her very well.
Quanita is Professional: She was professional when she addressed customers' issues. She is an excellent communicator with her co-workers and customers.
Quanita was the best: she is the best at hair cutting and styling.
Quanita was a helper: I saw her helping other employees who struggled and customers.
Quanita's service comes with high quality: Her service was excellent. She focuses on the quality of her service above the money she earns. She is an employee who deserves a high star.
Recommended: I recommend that customers ask for Quanita when inquiring about haircuts or styling.
She won’t disappoint you. I was extremely satisfied with the service she provided.
💯💯⭐️⭐️⭐️⭐️⭐️
UG
Ursula G.
Feb 7, 2026
3.0
Hair Cuttery violates the price transparency laws. Their pricing on their website does not clearly disclose that there are add on's for their services. For example, I had an appointment for hair styling which on their website says "Starts at $26.00". There is no set pricing disclosed anywhere. When I arrived for my appointment, the hair stylist said it would be $55 for a basic up-do. I asked how it is an additional almost $30 and she said it's because I have long hair and a hot iron was needed for the up-do. Even then, there was no price breakdown provided to me. There is no pricing listed in their store on a sign either. It is extremely deceptive and I would have booked elsewhere like DryBar if the costs were provided on their website clearly before booking the appointment.
What services does Hair Cuttery in Richmond, VA offer?
Hair Cuttery offers full-service hair care including cuts, color, blow-outs, and styling trends for women, men, and children.
Where is Hair Cuttery located in Richmond?
The salon is located at 3424 Pump Rd Space 13, Richmond, VA 23233.
What are the operating hours of Hair Cuttery at this location?
Hair Cuttery is open Monday through Friday from 9 AM to 9 PM, Saturday from 8 AM to 7 PM, and Sunday from 9 AM to 6 PM.
Do I need an appointment to visit Hair Cuttery or do you accept walk-ins?
Appointments are not required; Hair Cuttery welcomes walk-ins as well.
What payment methods are accepted at Hair Cuttery?
Hair Cuttery accepts American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Hair Cuttery accessible for people with disabilities?
Yes, the salon has wheelchair-accessible seating and restroom facilities.
How can I book an appointment at Hair Cuttery?
You can book your appointment online at www.haircuttery.com, via their app, or by calling the salon directly.
What nearby places can I visit around Hair Cuttery for added convenience or activities?
Nearby places include The UPS Store 3006 for printing and shipping needs, Snap Fitness gym for a workout session, and Hallmark gift shop for gifts and greeting cards.
Is there a nearby fitness center to Hair Cuttery where I can work out before or after my salon visit?
Yes, Snap Fitness and F45 Training gyms are nearby for your fitness needs.
Are there any nearby wellness or relaxation services close to Hair Cuttery?
Escape Massage is located nearby, providing massage therapy services to help you relax.
Brand Certified Facts from Hair Cuttery
Hair Cuttery partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: