Hair Cuttery

4.3
1862 reviews
The front entrance of Hair Cuttery at Short Pump Crossing.
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Business Details

3424 Pump Rd Space 13, Richmond, VA
23233, United States
(804) 360-9788
https://locations.haircuttery.com/va/richmond/3424-pump-rd-space-13
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About

Hair Salon
Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Cash onlyNot available

Location

Hair Cuttery
3424 Pump Rd Space 13, Richmond, VA
23233, United States

Hours

Reviews

4.0
383 reviews
5 stars
241
4 stars
38
3 stars
20
2 stars
17
1 star
67

What are people saying?

AI-generated from recent customer reviews

Stylist Performance

Inna received overwhelmingly positive feedback for her skills, professionalism, and customer service, with many customers expressing loyalty to her.

Mixed Experiences

While some customers praised their stylists, others reported dissatisfaction with haircuts and service, indicating inconsistency in stylist performance.

Service Issues

Several reviews highlighted long wait times and appointment scheduling problems, leading to frustration among customers.

Pricing Concerns

Customers expressed dissatisfaction with perceived high prices and hidden fees, particularly regarding additional charges for services.

Customer Service

Feedback varied on customer service, with some stylists being described as friendly and attentive, while others were noted for unprofessional behavior.
  • LR
    Lylet Reyes
    3 days ago
    5.0
    We had a wonderful experience with Diamond! She did an amazing job with my son’s long, thick hair and made him feel so comfortable throughout the entire haircut. She was incredibly patient, answering all of his questions with a smile. We’ll definitely be coming back!
  • AM
    Aziz Majidov
    3 days ago
    5.0
    Inna is always makes my hair look nice , I always have a compliment
  • EE
    EV
    Nov 16, 2025
    5.0
    I really liked service and skills of this cuttery especially Inna, thank you sweety!
  • ED
    Elizabeth Dvoretskaya
    Nov 16, 2025
    5.0
    Inna is the best! Absolutely recommend her 🥹😍 She’s a true professional and someone I can trust 100%. The result is always perfect and awesome ❤️
  • JM
    John M
    Oct 30, 2025
    1.0
    Went there to get my haircut for Halloween costume show the person a picture and somehow they ended up cutting off most of my hair
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Frequently Asked Questions About Hair Cuttery

What services does Hair Cuttery in Richmond, VA offer?

Hair Cuttery offers full-service hair care including cuts, color, blow-outs, and styling trends for women, men, and children.

Where is Hair Cuttery located in Richmond?

The salon is located at 3424 Pump Rd Space 13, Richmond, VA 23233.