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The front entrance of Hair Cuttery at Short Pump Crossing.
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Hair Cuttery

4.3
(1986 reviews)

Business Details

3424 Pump Rd Space 13, Richmond, VA
23233, United States
(804) 360-9788

About

Hair SalonHair Cuttery
Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Cash onlyNot available

Location

Hair Cuttery
3424 Pump Rd Space 13, Richmond, VA
23233, United States

Hours

Reviews

4.3
1,986 reviews
5 stars
1,516
4 stars
120
3 stars
56
2 stars
68
1 star
226

What are people saying?

AI-generated from recent customer reviews

Stylist Quality

Many customers praised specific stylists, particularly Inna, for their exceptional skills, attention to detail, and ability to deliver desired results.

Customer Service

Overall, customers reported positive experiences with friendly and professional staff, although some noted instances of unprofessional behavior and poor service.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, citing hidden fees and high costs for services that did not meet expectations.

Mixed Experiences

While many customers had great experiences, there were notable complaints about rushed services, unprofessionalism, and unsatisfactory results from certain stylists.
  • JH
    John Hermansen
    3 days ago
    2.0
    First time Hair Cuttery visitor. Signed up for an appointment for a basic haircut and shampoo on the website. Website prompted me to bring in a coupon for a discount (coupon was directly from Hair Cuttery). Not only did barber refuse the coupon, she then charged me a higher price than the original appointment was for. Then told me if I came back, I'd have to pay even more. This is for the most basic of men's haircuts, nothing special at all. After all that, a mediocre haircut at best. I felt very "bait and switched". Will not be returning.
  • DG
    Darius Gwathmey
    6 days ago
    5.0
    My stylist Sivutha Kim has a great personality ! She goes above and beyond for her clients and makes the salon a great place to be at! she always has a warm welcoming smile on her face and make you feel like a value client every time you in her presence! I enjoy her cutting my hair because she always knows what I want! Sivutha Kim is such a sweet lady and makes the experience memorable! I definitely will be coming back to Hair Cuttery so she can cut my hair again!
  • JW
    Jason Wright
    Feb 18, 2026
    5.0
    My daughter had an appointment at another salon but they had to cancel at the last minute. Fortunately we were able to get in with Quanita with a last minute appointment. She did an absolutely amazing job on my teenage daughter's multi-tone hair color. It turned out exactly like the pictures my daughter brought in and she is thrilled. I really appreciate the time she spent with my daughter and her knowledge of what needed to be done to achieve the complicated look that my daughter was going for.
  • BL
    Born Live
    Feb 10, 2026
    5.0
    I visited the Hair Cuttery on February 8, 2026. Quanita was one of the kindest, a professional hair stylist, and an employee who helped me during my visit. The following defines her very well. Quanita is Professional: She was professional when she addressed customers' issues. She is an excellent communicator with her co-workers and customers. Quanita was the best: she is the best at hair cutting and styling. Quanita was a helper: I saw her helping other employees who struggled and customers. Quanita's service comes with high quality: Her service was excellent. She focuses on the quality of her service above the money she earns. She is an employee who deserves a high star. Recommended: I recommend that customers ask for Quanita when inquiring about haircuts or styling. She won’t disappoint you. I was extremely satisfied with the service she provided. 💯💯⭐️⭐️⭐️⭐️⭐️
  • UG
    Ursula G.
    Feb 7, 2026
    3.0
    Hair Cuttery violates the price transparency laws. Their pricing on their website does not clearly disclose that there are add on's for their services. For example, I had an appointment for hair styling which on their website says "Starts at $26.00". There is no set pricing disclosed anywhere. When I arrived for my appointment, the hair stylist said it would be $55 for a basic up-do. I asked how it is an additional almost $30 and she said it's because I have long hair and a hot iron was needed for the up-do. Even then, there was no price breakdown provided to me. There is no pricing listed in their store on a sign either. It is extremely deceptive and I would have booked elsewhere like DryBar if the costs were provided on their website clearly before booking the appointment.

Frequently Asked Questions About Hair Cuttery

What services does Hair Cuttery in Richmond, VA offer?

Hair Cuttery offers full-service hair care including cuts, color, blow-outs, and styling trends for women, men, and children.

Where is Hair Cuttery located in Richmond?

The salon is located at 3424 Pump Rd Space 13, Richmond, VA 23233.

Brand Certified Facts from Hair Cuttery

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