Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised specific stylists like Laleh, Rachel, and Gracie for their excellent haircuts and customer service.
Customer Service
While some reviews highlighted friendly and accommodating staff, others reported negative experiences with management and lack of accountability.
Inconsistency
Several customers experienced uneven haircuts or dissatisfaction with the final results, leading to mixed reviews about the quality of service.
Atmosphere
The salon's welcoming environment and friendly atmosphere were frequently mentioned positively by customers.
Appointment Issues
Some customers expressed frustration with long wait times and scheduling problems, indicating a need for better time management.
RJ
Rosalyn James
Nov 11, 2025
1.0
The haircut experience was truly disappointing. I took my sons to get haircuts, hoping for clean, sharp styles just in time for upcoming picture day. Unfortunately, the first cut was so poorly done that I decided not to let the stylist continue with the others. It was clear that she didn’t have experience working with ethnic hair, and the result showed—uneven lines, harsh edges, and no attention to texture. My teenager, who had been looking forward to showing off a fresh look for his school pictures, was especially disappointed. What was meant to be a simple trip for confidence-boosting haircuts ended up leaving us both frustrated and regretful.
AH
Ally Her
Nov 9, 2025
5.0
Very lovely service from Naomi love my hair color that I got!
GL
gracie li
Nov 9, 2025
1.0
Booked a $225 color appointment with Naomi.
Showed her multiple reference pictures.
She bleached my hair, and I told her I wanted more bleach as it's not enough. She did not listen to me and said "girl no I'm doing highlights because I think it would look good". I told her numerous times that I want it to be the picture. She said that it'll look like that.
After dyeing my hair, I told Naomi that my hair was too dark. She then said, "the lighting in here is not good. it will look lighter outside in the natural light". she lied.
I was here for 5 hours. I got many professional opinions and they've said they could do what I wanted in less than 3 hours. I asked Naomi if it was normal for me to be there the entire day. She preceded to comment saying "you've never done this before so you don't know the process".
Asked for the second picture, received the first.
MH
Mia Hamm
Oct 10, 2025
5.0
I must admit that I was somewhat apprehensive about this appointment, as I have curly hair and have often been disappointed by stylists in the past. However, I am delighted to report that Kadaea executed the cut flawlessly, perfectly capturing the inspiration I provided and even incorporating a detail I had neglected to mention. The result is truly beautiful, and the salon's atmosphere was incredibly welcoming. Furthermore, the other stylists were delightful and provided much amusement.
MM
MiskatonicU09
Sep 24, 2025
2.0
Most of my haircuts here were pretty good, and the people are friendly. However, a recent haircut involved a few patches on the back of my head that were buzzed close and visibly uneven with the rest, which I did not see until after I left. Going back in to correct the issue or get a refund was unproductive, and I was told that I was thinning and going bald in those patches. (In the last few weeks, they have since regrown.) I filed a complaint through the company and received a voicemail assuring me that I would get a refund, which I never received.
I would not be writing this review if anyone had taken accountability and been honest about what happened with my haircut or even the promised refund. This place is not worth the risk.
Hair Cuttery is located at 3084 Stony Point Rd Unit 43, Richmond, VA 23235.
What services does Hair Cuttery offer?
Hair Cuttery offers cut, color, blow-out and styling trends for women, men, and children along with professional hair care products.
What are the business hours of Hair Cuttery?
Hair Cuttery is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Can I book an appointment online at Hair Cuttery?
Yes, you can schedule an appointment online at www.haircuttery.com or via their mobile app for exclusive offers and seamless booking.
Does Hair Cuttery accept walk-in customers?
Yes, Hair Cuttery welcomes both appointments and walk-in customers.
What payment methods does Hair Cuttery accept?
Hair Cuttery accepts American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Hair Cuttery accessible for people with disabilities?
Yes, Hair Cuttery has wheelchair accessible seating and restrooms, and offers free onsite parking.
Are children welcome at Hair Cuttery?
Yes, Hair Cuttery welcomes children and provides services for all ages.
What nearby places can I visit before or after my Hair Cuttery appointment?
You can visit nearby places like The Granite Grill for American cuisine, Einstein Bros. Bagels for breakfast or snacks, and SEPHORA for beauty and spa shopping, all located conveniently near Hair Cuttery.
Are there other hair salons near Hair Cuttery at Stony Point Shopping Center?
Yes, nearby hair salons include Blu Jae Salon Suites and Diva Nails Salon for additional beauty services.