Hair Cuttery

4.8
1851 reviews
The front entrance of Hair Cuttery at Stony Point Shopping Center.

About

Hair Salon
Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Cash onlyNot available

Location

Hair Cuttery
3084 Stony Point Rd Unit 43, Richmond, VA
23235, United States

Hours

Reviews

4.5
347 reviews
5 stars
291
4 stars
12
3 stars
10
2 stars
9
1 star
25

What are people saying?

AI-generated from recent customer reviews

Stylist Quality

Many customers praised specific stylists like Laleh, Rachel, and Gracie for their excellent haircuts and customer service.

Customer Service

While some reviews highlighted friendly and accommodating staff, others reported negative experiences with management and lack of accountability.

Inconsistency

Several customers experienced uneven haircuts or dissatisfaction with the final results, leading to mixed reviews about the quality of service.

Atmosphere

The salon's welcoming environment and friendly atmosphere were frequently mentioned positively by customers.

Appointment Issues

Some customers expressed frustration with long wait times and scheduling problems, indicating a need for better time management.
  • RJ
    Rosalyn James
    Nov 11, 2025
    1.0
    The haircut experience was truly disappointing. I took my sons to get haircuts, hoping for clean, sharp styles just in time for upcoming picture day. Unfortunately, the first cut was so poorly done that I decided not to let the stylist continue with the others. It was clear that she didn’t have experience working with ethnic hair, and the result showed—uneven lines, harsh edges, and no attention to texture. My teenager, who had been looking forward to showing off a fresh look for his school pictures, was especially disappointed. What was meant to be a simple trip for confidence-boosting haircuts ended up leaving us both frustrated and regretful.
  • AH
    Ally Her
    Nov 9, 2025
    5.0
    Very lovely service from Naomi love my hair color that I got!
  • GL
    gracie li
    Nov 9, 2025
    1.0
    Booked a $225 color appointment with Naomi. Showed her multiple reference pictures. She bleached my hair, and I told her I wanted more bleach as it's not enough. She did not listen to me and said "girl no I'm doing highlights because I think it would look good". I told her numerous times that I want it to be the picture. She said that it'll look like that. After dyeing my hair, I told Naomi that my hair was too dark. She then said, "the lighting in here is not good. it will look lighter outside in the natural light". she lied. I was here for 5 hours. I got many professional opinions and they've said they could do what I wanted in less than 3 hours. I asked Naomi if it was normal for me to be there the entire day. She preceded to comment saying "you've never done this before so you don't know the process". Asked for the second picture, received the first.
  • MH
    Mia Hamm
    Oct 10, 2025
    5.0
    I must admit that I was somewhat apprehensive about this appointment, as I have curly hair and have often been disappointed by stylists in the past. However, I am delighted to report that Kadaea executed the cut flawlessly, perfectly capturing the inspiration I provided and even incorporating a detail I had neglected to mention. The result is truly beautiful, and the salon's atmosphere was incredibly welcoming. Furthermore, the other stylists were delightful and provided much amusement.
  • MM
    MiskatonicU09
    Sep 24, 2025
    2.0
    Most of my haircuts here were pretty good, and the people are friendly. However, a recent haircut involved a few patches on the back of my head that were buzzed close and visibly uneven with the rest, which I did not see until after I left. Going back in to correct the issue or get a refund was unproductive, and I was told that I was thinning and going bald in those patches. (In the last few weeks, they have since regrown.) I filed a complaint through the company and received a voicemail assuring me that I would get a refund, which I never received. I would not be writing this review if anyone had taken accountability and been honest about what happened with my haircut or even the promised refund. This place is not worth the risk.

Frequently Asked Questions About Hair Cuttery

Where is Hair Cuttery in Richmond, VA located?

Hair Cuttery is located at 3084 Stony Point Rd Unit 43, Richmond, VA 23235.

What services does Hair Cuttery offer?

Hair Cuttery offers cut, color, blow-out and styling trends for women, men, and children along with professional hair care products.