SEPHORA

Reviews

• SK

  Simmie K

  Jan 3, 2026
  1.0
  really bad attitude, Super rude ladies work here, Like excuse me you just work at a Sephora. You don’t like own the place but they’re attitude speaks volumes of who they are as people and whoever does the hiring either just wants mean girls here or they don’t know what good customer service looks like when they bring these types of employees in. the customer service definitely needs to get more training here. i’d rather just go to the one at One Loudon, Much nicer employees there.
• MM

  Michelle

  Dec 29, 2025
  1.0
  Elvis is extremely rude, never in my times of going to any Sephora have I ever encountered such a rude employee. I asked them if I could look at a salt and stone body wash product to see what the bottle looked like to make sure there weren’t any scratches or flaws, and the girl employee here let me look. When I compared I said I will take the one that appeared to have more product in it. When I got back into my car I opened it only to find that the employee who checked me out (Elvis) gave me the WRONG one. I went back inside to try to swap the bottles since I specifically asked for the one with more product. Instead of doing one simple task, Elvis became defensive, blaming me saying I told him to give him “that one” when this is totally false. I told him which one I wanted, I thought he acknowledged we agreed on the one with more product but he gave me the one with less and continued to blame me for his mistake. When I went back to explain, he said I’m not going to swap the product for you again only one time. When I asked him for his name he refused to give me his name. I spoke with the manager here about this so hopefully they do something about this horrible and upsetting shopping experience. You do NOT need to be so rude about a simple ask from a customer. Geez. Horrible nasty service and will not be coming to this location.
• MM

  mari

  Dec 22, 2025
  1.0
  Ever since Javon has left this Sephora location. I just don’t even bother to enter. I went in today looking for one item & ready to make my purchase. As I walked in , not one greeting , people looked at me around the store but said nothing. One women I said excuse me can you assist & she walked away… lol quite literally. I’d rather drive the 30 mins to a diff location or give my money else where.
• NB

  Ndia Bee

  Dec 10, 2025
  5.0
  The team here is very knowledgeable and helpful. I was recommended some great products also from Sunday Riley and Dynessa Myricks!!!
• NR

  Nava Roohi

  Dec 1, 2025
  1.0
  This is one of the worst Sephora locations I’ve been to. Even though I live really close, I still end up going to other stores because the customer service here is so disappointing. I’ve had several bad experiences, especially with Sarah (short, long black hair). Her interactions has been always rude and really unpleasant. I hope the store improves.

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