Bang Salon & Aura spa Reston Station

Reviews

• SH

  Shane Huff

  3 days ago
  5.0
  My massage was excellent. The therapist addressed my focus areas. The room was quiet and relaxing with a pleasant blue light and also had relaxing spa music. We were able to use the steamroom afterwards.
• JZ

  Jasmine Zeller

  4 days ago
  5.0
  I get my facials with Anita. She does a great job of customizing the experience to meet my skin's needs because I have sensitive skin! I always leave glow-y and refreshed :). Today, I tried a 30minute massage with Richard for the first time, and it was the best massage I've gotten! The pressure was perfect and he focused on the exact areas where my muscles needed the most attention. The only complaint I have was that I booked 30 minutes and not 2 hours- LOL. I will definitely be back!
• MP

  Maria Parraga

  Mar 16, 2026
  5.0
  I love Khalidah and the front staff. I love how gentle she is in her approach with my IV, I am scared needles , she definitely makes me feel good about it. I love how friendly they are at the spa. I literally go there for something monthly. I LOVE aura spa and bang salon 😌
• CL

  Christin Lucas

  Mar 14, 2026
  5.0
  Hands down the best massage I’ve ever had. Richard took the time to really listen to my pain points and areas of focus, and the experience he delivered was worth every penny. His craft is something special, and I hope everyone gets the chance to experience the magic he’s perfected.
• CP

  Champagne P

  Mar 14, 2026
  1.0
  I’ve now had two separate negative experiences related to textured hair at Bang Salon Reston, and together they raise serious concerns about how the salon handles clients with natural or textured hair. Incident #1 – November 22, 2024 I arrived for a confirmed appointment with stylist Jason P. He seated me in his chair, removed my hair tie, ran his fingers through my hair, and when I began explaining the blowout I wanted, he stopped me mid-sentence and said rudely and sarcasticly: “I don’t do Black hair. I don’t even know how this got booked. You shouldn’t be sitting in my chair right now.” It was humiliating and extremely unprofessional. He then went to get the only Black stylist in the salon, along with the on-site VP Chantel P., and they moved me to the other stylist’s chair. There was no meaningful apology and no follow-up afterward. Chantel is married to the stylist involved, which raises concerns about a conflict of interest in how the situation resolved. Incident #2 – March 2026 Fast forward to today: my daughter arrived for her scheduled appointment and was turned away at the door because the salon said they “didn’t have enough time for textured hair” and she would need to rebook. However, their booking system does not provide an option to indicate textured hair when scheduling. So the system allows appointments to be booked without accounting for this — and then the client is blamed when they show up. That is not a customer mistake. That is a salon management and booking system failure. The stylists themselves may be talented, but the operations and customer handling need serious work. Turning clients away after they arrive for scheduled appointments — especially when the booking system doesn’t allow them to flag hair texture — is unacceptable. For a salon operating in 2026, the lack of clarity around textured hair services is honestly surprising. Bang Salon needs to address: • their booking system • how textured hair appointments are scheduled • how customer complaints are escalated and handled Chantal chalked it up as senior stylists vs younger ones who learn how to do all hair. If management is serious about inclusion and customer service, I hope they take a closer look at these issues.

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