Business Details
About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Lush Cosmetics MacArthur Center
300 Monticello Avenue, Norfolk, VA
23510, United States
Hours
Reviews
4.7
319 reviews
5 stars
261
4 stars
32
3 stars
12
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, creating a welcoming shopping experience.
Product Quality
Customers consistently highlighted the quality and variety of products, particularly bath bombs and skincare items.
Mixed Experiences
While many reviews were positive, some customers reported negative interactions with specific staff members, indicating inconsistency in service.
Pricing Concerns
Several customers noted that while they love the products, they find them to be on the expensive side.
Sampling Policy
There were complaints about the limitations on samples offered, with some customers feeling uncomfortable about the staff's approach to sampling.
- BFB. E. FarleyNov 12, 20255.0elana was very knowledgeable and helpful in helping me select curly hair products as a gift! she also noticed one of the products i was going to purchase was damaged before i had and promptly replaced it. good experience 👍🏻
- HKHalima KimathiOct 22, 20255.0I love lush! They are expensive, but smell amazing. The staff their is very nice, and their is no way you're leaving here without making a purchase or receiving a free sample♡
- HBHolley BareSep 22, 20253.0Edit to my original post: It says ready to ship, but has been stuck on that for days now.. so I’m still waiting, and hoping it is just that they are a busy company. So, I ordered the bundle and then the extra tube before checkout.. this has been over two weeks ago now.. maybe more. Anyways, I’ve tried emailing them to find out when my order will arrive, and possibly what the hold up might be on my $50 some dollar order. I resent the email today, and I am just waiting on a response. I want to think this is a great company, but everytime I check the status of my purchase.. it hasn’t moved. At. All. I’m still keeping faith that maybe they are just really busy, but really would like answers to my emails or something please. Sincerely, An excited, but now worried customer Holley B.
- ARAlita ReneaAug 10, 20255.0I spent all my dam money there. All 3 of the employees there were awesome!!! A very nice store
- KPKarina PolakJun 20, 20255.0Literally all off the employees are the sweetest people ever, so helpful and kind and extremely generous!!! 💗
Frequently Asked Questions About Lush Cosmetics MacArthur Center
What are the store hours for Lush Cosmetics at MacArthur Center?
Lush Cosmetics MacArthur Center is open Monday through Saturday from 11:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is Lush Cosmetics MacArthur Center located?
The store is located at 300 Monticello Avenue, Norfolk, VA 23510, USA.
Does Lush Cosmetics MacArthur Center offer delivery and pickup options?
Yes, Lush offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Are there any COVID-19 safety measures or information available for Lush Cosmetics MacArthur Center?
You can find COVID-19 related information and FAQs on their website at https://www.lushusa.com/covid-19-faq.html.
Is proof of vaccination required to shop at Lush Cosmetics MacArthur Center?
No, proof of vaccination is not required to visit the store.
What types of products does Lush Cosmetics MacArthur Center offer?
They offer fresh, handmade, cruelty-free and vegetarian products including bath bombs, bubble bars, hair treatments and masks, shower gels, toothy tabs, body scrubs, face cleansers and moisturizers, and body lotions.
What payment methods are accepted at Lush Cosmetics MacArthur Center?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, financing, Mastercard, PayPal, Samsung Pay, and Visa.
Which nearby stores can I visit along with Lush Cosmetics at MacArthur Center?
Nearby stores include Sephora for beauty supplies, Zales for jewelry, and Williams-Sonoma for kitchen supplies, providing a varied shopping experience in the MacArthur Center area.
Are there any nearby food or coffee spots close to Lush Cosmetics MacArthur Center?
Yes, you can visit China Wok for Chinese cuisine or enjoy a coffee break at Simple Coffee nearby, making it convenient to grab food or a drink before or after shopping.
What entertainment or leisure options are near Lush Cosmetics at MacArthur Center?
Glow Golf Hampton Roads offers miniature golf and a bar and grill experience, while Offsite Gallery provides modern art exhibitions nearby, creating fun activities around your shopping trip.