Lush Cosmetics MacArthur Center

Reviews

• AH

  Autumn Harrington

  1 day ago
  5.0
  They are amazing. Staff is super friendly and helpful
• TT

  Tamera

  Feb 15, 2026
  1.0
  I came with my friend and my infant. I took a seat in one of the store chairs while my friend continued to shop (my baby is a little heavy so I just wanted to have a seat) however, a store associate began moving all of the chairs around me to the opposite side of the store which made me a little uncomfortable, I stood and then she moved my chair as well. Never got a greeting, or any acknowledgment. I left the store and went outside until my friend finished. It wasn’t very welcoming at all.
• RR

  Ree

  Jan 27, 2026
  1.0
  I will avoid this store at all costs. It’s not worth it. That same woman sitting down on her laptop being rude (older white lady with reddish blond colored hair, glasses, and tats and a terrible attitude). I was the only customer in the store and I could feel her eyes following me the whole time. Everytime I looked up I saw her watching me. She’s the same one who got nasty with me about testers a couple of visits ago. There were three workers and one customer (me). MAYBE I wouldn’t have been confused about the testers if they were all front facing where you can see the actual tester sticker. Put the testers with the products that are for sale, not on a lower shelf in groups. What are y’all doing?? Stir the products every day, yall aren’t that busy and the testers are dried up. It seems the same woman has an attitude with everyone according to reviews. Get rid of her! She’s bad for business. I only bought one thing because she made me uncomfortable and I wanted to get out of there.
• IR

  Isabella Rodriguez

  Jan 9, 2026
  1.0
  I’m really sad to make this review. I’ve always had really positive experiences in Lush, but today was different. I walked in trying to make a bad day better and the woman working seemed to be having an even worse day and took it out on me. She yelled at me to smell the tester in front of the whole store, in an aggressive tone. THEN, proceeded to talk about me to another worker. She stared at me the whole time to the point that was so uncomfortable and walked out. There were plenty of customers she could have tended to, but she decided to lean against the counter and just STARE at me. Every-time I looked up her eyes were on me. She was smirking as well. Older woman with tattoos, short hair, and glasses. Only putting this description so other patrons can avoid her. This is one of the only stores keeping this mall open and I will no longer be a patron. I will gladly make the trip to Richmond if I want to shop in person, just for better customer service.
• NT

  Naomi Tucker

  Dec 23, 2025
  5.0
  I'm excited to tell you all about this Review. My day started off slow. It was Monday the 22nd. of December, I was thoroughly enjoying it but on a low key, - so I decided to go to the movie theater and watch something funny. I watched "SpongeBob - Squarepants." I walked into the mall and passed by a store named, - "Lush!" The exuberant smells that emitted from this store just drew me in, - and what a wonderful experience I had upon arrival. Lol! A lady passed me and went another way to a customer who needed some help. I was okay because I was in my own world of, - - "Aromatic Fragrances." I didn't want to talk to anybody, I just wanted to enjoy what I like most, - "A room full of Good Smells!" Before I left, I may have asked a question or two but I retained none of that,- only the wonderful smells that were dear to me stood at the top of my nostrils beaming as I continued to twitch my nostrils. After the movies, "Lo and behold!" There it was again, "Lush," Fresh Homemade Cosmetics." There I was again, back into the zone of aromatic scents. This time the lady said: "Welcome Back!" In my mind I said: "I was coming back, - I just didn't know it was be so soon." .... Her name was, "Amy." She was the store manager. This time I needed some input so I asked Amy to tell me a little about her store. The products are made in the U.K. and they use are 100% vegetarian and 95% plant-based. The people who pick the plants receive a living wage for their work. Take a look at the pics because I did my best to highlight this store's unique arrangement and spectacular displays. Even the colors pop!! I didn't want to complete this Review without mentioning a young man who attended to my smell good needs. His name is, "Zo." I must tell you this guy was patient with me because I was closing trying to spend the remaining balances on some of my debit cards before I reload and give them as gifts. He was nothing but excellent customer servicecwrapped up in a box. Thank you Zo! And, thank you Amy... for giving me some input about the store that I want all of you to visit. The prices are great and the products they make are to die for... Tell them Naomi sent you and hang in there for a minute and get lost in a world full of all sorts of, - "Aromatic Scents." Turtles! Ms. T.

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