Great Clips in Newport News, VA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 22 Hidenwood Shopping Ctr offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Newport News, VA!
Customers reported a wide range of experiences with haircuts, with some leaving satisfied while others felt butchered or unhappy with the results.
Customer Service
Feedback highlighted a mix of friendly and unprofessional behavior from stylists, with some customers praising the staff while others noted poor attitudes and lack of communication.
Efficiency
Many customers appreciated the quick service and online check-in process, allowing for minimal wait times.
Professionalism
There were concerns about the professionalism of some stylists, with several reviews mentioning rough handling and lack of attention to customer requests.
GG
Gang Gang
Feb 8, 2026
2.0
Normally I have a good experience here. My expectations aren't unrealistic.
Today, however, was different.
Maybe it's because haircuts were $9.99 this weekend, and maybe tips have been disappointing, but my hairstylist was in a sour mood and she let me know it.
I told her what I wanted. Communication setting expectations is important. Not for this woman though. She let me know my directions were pointless. I told her a brush my hair to the left, and that apparently stupid, irrelevant detail skipped her mind.
She also asked how much I wanted off the top: iust a quarter inch. Apparently she's not familiar with the imperial units of measurement, because she cut off an entire inch if not more.
That's fine. We all have bad days and off days.
The kicker though, and what compelled me to write this, is she bumped my face pretty hard her meaty fist.
It knocked my head back a bit. And I know she noticed it, because she mumbled something when she did it.
An apology? I guess a grunt is all I was gonna get from her, let alone acknowledgement it even happened.
She also wrestled with my head. I know hairstylists nudge you a bit so they can get a better angle or view. But this lady did not know how to use her words. She'd rather try to twist my head in some direction and I was guessing where she needed me to go.
This isn't military school, you don't have to treat my head as an object.
Very unfortunate I felt I had to write this bad review because genuinely this place isn't bad at all most the time.
Just don't come around 2 or 3pm because this lady might be there letting everyone know how miserable she is.
For the record. She's the one with glasses.
DK
David Kroeger
Dec 27, 2025
1.0
I got butchered. I requested some off the top off the ears . I left looking like I came out of boot camp. I will never return. I gave them one star only because I can’t give negative stars.
LK
Logan Kerr
Oct 2, 2025
1.0
Absolutely BUTCHERED MY HAIR. Didn't look anything like what I asked for.
JS
Jillian Strand
Sep 11, 2025
5.0
Everyone was lovely! 3 haircuts for my grown kids. Very well done and fast
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
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