SEPHORA

Reviews

• NB

  Nicole Zee Bornilla

  Feb 8, 2026
  1.0
  Unfortunately I had a very disappointing interaction with one of the young female cashiers on a Saturday afternoon. While trying to correct her on wrong account details, we were followed by upsetting attitude and ignorance. In the end, we were distraught by her ignorance that we proceeded not to use my membership account by this interaction. We not only lost points but the friendliness that we so often receive from this location.
• SU

  Saira Usman

  Feb 7, 2026
  5.0
  They need to understand if mall is closing At 9 they should close at 9. Yesterday i was there and at 8:50 two ladies on gate while entering started saying you have 5 minutes other lady said 2 minutes I believe she was store manager thry need to fix there attitude who was at cloinh shido
• WM

  Wayne Ma

  Feb 3, 2026
  3.0
  Every time I come to Sephora to buy skincare, literally every time, the cashiers have no smile at all, like they really don’t want to be there. I’m not expecting anyone to be overly cheerful, but at least some basic friendliness would be nice. I’m just a customer checking out, not here to deal with anyone’s bad mood. The whole “please hurry up and leave” vibe is honestly a turn-off. That said, this feedback is only about the cashiers. The other staffs are great. They’re helpful with skincare questions, and when my girlfriend wasn’t sure about her foundation shades, they took the time to help her try different options.
• LB

  L B

  Jan 25, 2026
  1.0
  I had a very disappointing experience at this Sephora due to the behavior of a female cashier at checkout. From the start, she had an extremely unwelcoming and rude demeanor. When I told her I wanted to use my Rouge points, she rolled her eyes and acted as if I was inconveniencing her for using MY own rewards. When the prompt appeared on the screen and I selected “yes,” she angrily said, “I told you to say no,” followed by an obnoxious “ugh.” This interaction felt disrespectful and completely unprofessional. Aside from those negative remarks, there was no positive or professional communication at all—no question about how I’d like my receipt sent, no closing statement such as “have a good day,” and no courtesy whatsoever. The interaction felt uncomfortable and dismissive Additionally, the way a customer is dressed should never affect how they are treated. This interaction left me feeling judged, which is deeply disappointing and not reflective of the inclusive environment Sephora claims to uphold I’ve never experienced anything like this at Sephora, especially as a Rouge member. While I do want to acknowledge that the associates working in the product sections were friendly and helpful, the checkout experience was completely unacceptable. Unfortunately, it left a very negative final impression of what is otherwise a large and well-staffed store. Sephora is known for customer service, and this experience did not reflect that standard at all.
• AL

  April Lloyd

  Jan 20, 2026
  3.0
  This Sephora is stocked with tons of various beauty items. If you are someone who needs no assistance with selecting products and if you can stand the crowd, this is an easy choice. However, if you need assistance, it’s hit or miss. I’m not one that usually needs help. I’m a low maintenance customer most of the time. On this one occasion, however, I had a foundation question. I was redirected from a manager to an associate to help with a shade match. The manager barely heard my question before she pawned me off to an associate who handed me a sample, asked me no questions. When the first foundation shade didn’t work she quickly handed me another bottle to try and just walked off. Important to note, there seemed to be more sales associates than customers in the store at the time I asked for assistance. I asked another associate about finding the right shade and she said “people usually do that on their own.” I would give fewer stars but for an associate (I believe her name was Jocelyn, started with a J) giving excellent customer service to a customer trying to find a shade match. I wanted to wait for her but I didn’t want her to feel rushed, so I left, after intending to buy several items. This being a mall location near my home would normally mean convenience, but today it felt like a waste of time. I would rather travel farther for a chance at better service.

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