Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised individual stylists for their skills, attentiveness, and ability to deliver desired results, with specific mentions of stylists like Young, Masa, and Joanna.
Customer Service
Feedback was mixed regarding customer service; while some stylists were described as friendly and accommodating, others were reported to be rude or dismissive, particularly in handling appointments and walk-ins.
Appointment Issues
Several customers expressed frustration with appointment management, including being denied service despite having appointments or being told to wait excessively.
Inconsistent Results
There were numerous complaints about unsatisfactory haircuts, with some customers leaving unhappy with the results, indicating a lack of consistency in service quality.
Pricing Concerns
Customers noted dissatisfaction with pricing, feeling that charges were high for the quality of service received, and some reported unexpected additional fees.
TM
Tomara M
Nov 14, 2025
5.0
Kyeonghee was great! She made sure that I liked the temperature of the water and she made me feel comfortable during my time in her chair! I would definitely allow her to wash, dry, and flat iron my hair again!
MM
Marla Maca
Nov 7, 2025
5.0
This is my preferred place to get a trim. The ambiance is inviting, clean, and professional! I love Young but everyone there is skilled and knowledgeable.
DM
Denise M
Oct 3, 2025
5.0
I haven’t been to a hair salon in a while and was a little anxious about it but Masa was the best! She listened to my wishes gave me great advice and was very kind and patient with me. She’s specialized for long hair and I could tell she knows what she was doing! I can highly recommend her if you have long hair, I know I’ll definitely come back to her!
HM
Hufsa Mozam
Sep 18, 2025
5.0
I got a haircut/trim from Annie and she did a fabulous job! My hair feels so healthy now. I definitely recommend her for trims; 5 stars all the way!
ML
Madeline Lopez
Sep 14, 2025
5.0
I had a wonderful experience with leeann! She was so friendly and she listened to exactly what I wanted and fulfilled it. I highly recommend her and will be coming back to her for future haircuts.