Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised specific stylists like Masa, Ednia, and Young for their skills, patience, and ability to deliver desired results.
Customer Service
There were mixed reviews on customer service; while some stylists were described as friendly and attentive, others were reported as rude and dismissive.
Inconsistent Experiences
Customers reported a wide range of experiences, from excellent haircuts and services to severe dissatisfaction and complaints about unprofessional behavior.
Appointment Issues
Several reviews highlighted problems with appointments, including being turned away despite having scheduled times and poor communication regarding wait times.
Overall Satisfaction
While many customers expressed happiness with their haircuts, there were significant complaints about dissatisfaction with results and service quality.
DW
Debra Watkinson
Feb 20, 2026
5.0
Ednia provided great haircut and advice for my mature hair situation and recommended products.
JJ
Jr5189
Feb 19, 2026
5.0
It was a pleasure taking out 4 year old for his haircut. Toria was very accommodating, and his haircut looked fantastic in the end. Until next time! Thank you.
TT
Tara
Feb 15, 2026
5.0
LeeAnn was absolutely AMAZING!! She took the time with my special needs kiddo and ensured he was comfortable the entire time. He struggles with sensory overload with the electric clippers and she was soooo awesome! Gave him breaks when he needed it and made sure that when she used the blow dryer to help him though it!! The very best in the business!! We love love LEEANN!! And we will forever be loyal to her service from this point on!! Thank you thank you LeeAnn!
JP
Jen Patton
Jan 26, 2026
5.0
Masa is so wonderful! I walked in during the fall with a fear of just getting my hair cut after a bad experience at another Hair Cuttery. Now, I pre-book with her and have returned multiple times for coloring! She's so patient, kind, warm and explains everything so I know exactly what's going on. She even explained what I needed to do at home to help my hair and best practices on how to style. I'd give her a 10/10, Five Stars, all the major praise <3
LE
Lameece E
Jan 24, 2026
5.0
Loved my experience here— Masa is AMAZIIINNGGG. I went in to get my hair styled in an updo for a wedding and I have really curly hair (iykyk). Masa took such good care of my hair during the styling process and consistently checked in to make sure I was comfortable but it wasn’t even necessary because it was easy to trust her.
I’m pretty indecisive so she took the time to show me the different styling directions we could go in (middle vs side part, etc) and it just meant so much to me that she was so patient about my indecisiveness.
She’s so sweet and talented and my hair turned out so beautifully and stayed the whole night. A couple other stylists came over to say hi and they were so kind, I’ll definitely be back!