JCPenney Salon

Reviews

• HP

  Holly Payne

  Jan 14, 2026
  5.0
  Jennifer cut and styled my grandmother’s hair during a very traumatic time and most importantly, she loved it. I couldn’t have picked a better hairstylist. I am so glad I checked the JCP appointments at PTC ❤️ thank you for everything, Jennifer!
• RD

  Rhyan Davis

  Dec 2, 2025
  1.0
  I made an appointment for my son to have his shoulder length 3c-4a hair washed and trimmed. When they placed me on hold to ask if anyone in the salon could do it I should have just hung up and tried somewhere else, but I proceeded to make the appointment with Ms. Diane. Before we even got to the appointment, I was called twice to ask about the condition of my son’s hair and was told that I needed to have his hair detangled before coming in or there would be an extra charge. Excuse me, isn’t detangling a normal part of any service? I was also told to come in 15 minutes after my appointment time because another client’s appointment was expected to run long. On the day of the appointment, we arrived and waited nearly half hour before being acknowledged by Ms. Diane and even then she wasn’t finished with the previous client. When I asked if she would be able to shape up the sides of my son’s hair because his sides are shaved, she said she couldn’t do it and would need to call the ask the store manager to ask if he could because he was a trained barber. When the store manager came down he acted as if I was asking for something super difficult and honestly the vibe I got was that they did not want to service my son’s hair. We wound up leaving without getting his hair done. I don’t understand how in a salon full of people of color, not a single person could or wanted to do natural hair. My son does have long hair for a boy but that shouldn’t matter, hair is hair, and well trained stylists should be able to do all types of hair. Pic of my son’s natural hair washed and blown out by my for reference.
• RP

  Robyn Pratt

  Dec 21, 2024
  5.0
  Ms.Teresa ATE THIS COLOR UP!!!!! I went from black to this beautiful copper! She had the best energy throughout the entire process and patient as we figured out the best color for me. Y’all want your hair laid and slayed hit her up ASAP!!
• SJ

  Shirley Jordan

  Dec 1, 2019
  4.0
  Had a great experience with Ivy shampooing my hair yesterday. It was her first time. I live out of town but, will ask for her always. Everyone there were professional and kind. Great experience.

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