Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Mixed reviews on stylist performance; some customers praised specific stylists for their skills, while others reported poor results and lack of attention to requests.
Customer Service
Numerous complaints about unprofessional behavior, including long wait times, lack of communication, and staff being dismissive or rushed.
Appointment Issues
Frequent issues with appointment management, including being overbooked and not honoring scheduled times, leading to customer frustration.
Overall Experience
Customers expressed a wide range of satisfaction, with some having positive experiences while many reported dissatisfaction with haircuts and service.
CS
christell souza
1 day ago
1.0
if I could get this place a negative review I will get I walked in and I was greeted by Samantha. She was really nice until Samantha and Cynthia and another worker who is an older old lady were the only stylist in there today which is very understandable. I did not have an appointment so I knew I did have to wait I sat there for about 30 minutes while Samantha and Cynthia had customers to have a left. They were cleaning off their work areas then all three of them proceeded to get in a little huddle and see who is gonna cut the next person‘s hair and I was the only other person. Cynthia looked very upset and pissed off the whole entire time. I was there and brushed it off and said that she was too busy to take the haircut. Samantha’s reasoning I’m not sure so they asked the other older lady who already was dying someone’s hair if they could cut my hair, she said it was fine and he sat down in her seat, she proceeded to be rude and asked me what I wanted multiple times after I was very stern and told her I would show her a picture. I just wanted my hair trimmed and long face firming pieces. She told me that would not look good and insisted that I needed layers. I did not want that so I said I would like nothing. She proceeded to say OK a straight flat cut and I said no I do not want you to cut my hair? She kept pressuring me and saying that she could do it then I proceeded to tell her multiple times that I did not want her to cut my hair. I do not want anyone to cut my hair and I would like to leave after about the fourth or fifth time saying I did not want anything she let me. if you do not wanna cut peoples hair or look at a hair salon, then don’t work there. You guys closed at six and made it seem like it was a hassle for one person to cut my hair. Hopefully management can do better.
KK
Keli
1 day ago
1.0
Did not follow instructions, despite having several photos for reference. There was a language barrier and she clearly doesn’t know modern styles. I wanted to cry as I left with my new stupid looking haircut. Will not return to Hair Cuttery
LK
L Kane
Dec 31, 2025
5.0
My stylist was WONDERFUL! She took time with the consult and listened to what I was looking for and made it happen. Can’t wait to come back!
MY
Mariam Yuakim
Dec 30, 2025
1.0
I’m extremely disappointed with my experience. I showed a clear picture of the hair color I wanted, but the final result looked nothing like the picture. When we addressed the issue, the salon refused to fix it or give us a refund. I paid for a service I did not receive. Very unprofessional and unfair. I would not recommend this salon.
CO
Chard Oracle
Dec 27, 2025
5.0
Melany is great and awesome. I don’t usually go to salon but I will definitely come back here for my next haircut and will choose her again as my stylist.
Hair Cuttery is located at 9625 W Broad St, Glen Allen, VA 23060.
What services does Hair Cuttery offer?
Hair Cuttery offers full-service haircuts, color, blow-out, and styling for women, men, and children.
What are the opening hours of Hair Cuttery in Glen Allen?
Hair Cuttery is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Can I walk in for a haircut, or do I need an appointment?
Hair Cuttery welcomes both walk-ins and appointments; scheduling is optional but available.
What payment methods are accepted at Hair Cuttery?
Hair Cuttery accepts American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Hair Cuttery accessible for people with disabilities?
Yes, Hair Cuttery provides wheelchair accessible seating and restrooms to ensure accessibility for all customers.
How can I book an appointment at Hair Cuttery in Glen Allen?
You can book an appointment online at haircuttery.com, via their app available on iOS and Android, or by calling the salon directly.
What are some nearby dining options if I want to grab a meal before or after my salon visit?
Nearby restaurants include Brecotea, Chicken Salad Chick, Crumbl - Henrico, Subway, Applebee's Grill + Bar, and Bistro R offering a variety of cuisines to enjoy around your visit.
Where can I find grocery and pharmacy services near Hair Cuttery?
Publix Super Market and Publix Pharmacy at Westpark Shopping Center are located nearby for your grocery and pharmaceutical needs.
Are there any family-friendly recreational activities near Hair Cuttery?
Yes, Romp n' Roll West End offers kids' recreation, gymnastics, and educational camps nearby, great for families visiting the area.