Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised individual stylists for their skills, attentiveness, and ability to deliver desired results, particularly highlighting Stacey, Laura, and Sharen.
Customer Service
Overall, customers appreciated the friendly and welcoming atmosphere, with several mentioning the positive interactions with staff.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding inconsistent service quality, including rushed haircuts and dissatisfaction with specific stylists.
Pricing Concerns
Some customers expressed frustration over unexpected charges and pricing discrepancies, indicating a need for clearer communication about costs.
CJ
Colbi Johnson
1 day ago
5.0
Jessica R did an amazing job with my haircut today. I will be returning.
SK
Salena Keene
Feb 20, 2026
5.0
I went to see Jenna for a side shave touch up and a full color. She worked amazing with my budget, her skills are unmatched, and she goes absolutely above and beyond for her clients. I do more alternative hair styles and looks and she matched me with the best energy! If you go to see her bring her goldfish! Shes deserves every bag for how wonderful she is
RJ
Rachael Jent
Feb 19, 2026
5.0
i got a really botched shag haircut at a different salon, the layers were too thick, didn’t flow well, and many aspects felt random and too short.
for a correction i went to the plank road location at Hair Cuttery, and Jenna (senior designer i) completely turned the experience around.
she explained what had gone wrong, how the layers weren’t blended and why the bulk was making everything fall awkwardly, and then walked me through how she was going to correct it. you can tell she’s very experienced because she worked carefully and intentionally, blending everything so it flowed naturally without taking off too much more length.
what stood out the most was how kind and reassuring she was. she understood that a bad haircut can really affect your confidence, and she made sure i felt comfortable the whole time. she checked in often, adjusted small details, and made sure the shape looked balanced from every angle. by the end, everything was evened out and styled in a way that actually fit my face and texture.
i honestly left feeling so much better and confident again. it was my fault for “cheating” on her in the first place. jenna is incredibly talented, professional, and genuinely cares about her clients. she really went above and beyond to fix a stressful situation. i’m very grateful! thanks again!
MK
Melissa Kline
Feb 16, 2026
5.0
They were excellent with my high anxiety daughter. They did great and I appreciated it. I will take her back
DK
Diana Kommer
Feb 8, 2026
5.0
I had a walk in appointment, I will say my timing was really good, the staff was great when I went and my cut was perfect!