Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Customers had mixed experiences with stylist skills, with some praising specific stylists for their excellent work while others reported poor haircuts and lack of attention to requests.
Customer Service
While many reviews highlighted friendly and attentive staff, there were also complaints about rude interactions and poor communication from some employees.
Consistency
Several customers expressed frustration over the inconsistency in service quality, noting that their experiences varied significantly depending on the stylist.
Value for Money
Some customers felt that the prices were too high for the quality of service received, particularly in cases of unsatisfactory haircuts.
Positive Experiences
Despite the negative feedback, many customers reported positive experiences with specific stylists, indicating that there are talented professionals at the location.
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MarBa Miller
Nov 16, 2025
5.0
The shop is comfortable, friendly staff. Great customer service and satisfaction
SA
Scott Anderson
Nov 13, 2025
5.0
Great cut, I'll be back. Thanks Grace!
SS
Sarah S
Oct 21, 2025
5.0
I came in yesterday evening and had Madisen cut my hair and add some pops of color to the tips of my hair, because i wanted to keep my natural color too. This was the first time I ever had a professional color service done, but it won't be my last as long as Madisen's there! She gave me exactly what I wanted. She truly does great work and listens to what I want. I was a little nervous going in, but she did a great job making me feel comfortable and excited about my ideas. My hair turned out beautiful and I'm so glad i found her as a stylist. Thank you so much Madisen!!
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Michael Christiano
Oct 11, 2025
5.0
It was a great experience and I will definitely be back!
JB
Jennifer Brown
Oct 5, 2025
1.0
Like many one star reviews, I had similar experience. I just needed a trim. No more than 2 inches off with long layers. The stylist finished my hair in less than 10 minutes, sectioned my hair into four sections and proceeded to do one snip for each portion... literally one snip.... which amounted to less than half inch. She actually pulled my hair up along the part and "pretended" to cut. There was nothing snipped. The stylist would not listen to my request. I believe the stylist was angry because I wouldn't allow her to do a curly cut. I told her a number of times that curly cuts do not work on my hair. But, frankly, if you can't even cut layers and blend correctly, why would I want a curly cut. I also had set an appointment and had to wait almost 30 minutes to meet with a stylist. Other things to note: I had to stand for her to cut my hair (?); no one was sweeping the floor or cleaning (yuck).