SEPHORA

Reviews

• EN

  Eduardo Núñez

  Nov 14, 2025
  1.0
  My mother was there today and spend 200$ and have the worst service even the manager horrible experience
• NA

  NailGoddess Atl

  Oct 23, 2025
  1.0
  They do not help you here or want to. I counted at least 6-8 associates in the store, and not ONE associate asked me did I need help etc… this isn’t the first time having this experience here either. The first time I pet an associate know, you would think they would get better at training. But when I’m leaving want to tell me have a good day!?? I wanted to get color matched, but an associate walked past me TWICE and other associates are by the makeup area talking. Other associates are not doing anything, but I see they help another lady willingly. They don’t want certain people inside or want to help you unless you look like you’re stealing. DO BETTER
• KL

  Kimberly Lawrence

  Oct 4, 2025
  1.0
  This is hands down the worst Sephora I’ve been to in all my life. The customer service is simply horrific. My daughter and I came in for 2 products. We clearly looked like we needed help. There was a representative behind us going out of her way to avoid us. I finally sought found someone who passed us to Shaima. This woman clearly had zero desire to assist me and she made it plainly obvious. I wanted a color match and asked if she would use the phone. She said they don’t use that and she’s do the color match. I already knew based on her attitude it was going to be wrong. Despite me telling her I’d used the product before she still proceeded to over explain how the product worked. She then argued with me about using the product before bc my account didn’t show I’d made a purchase previously. Her behavior was disrespectful and we walked out. I’m far too old to be arguing with workers on what I have and have not purchased. My daughter apologized to me as we walked out, both of us completely baffled. This store will NEVER see a dime from me. I’ll travel back to my home state of NY to obtain proper respectful service from people that want to be helpful. Shaima needs to be disciplined.
• LL

  Ley

  Aug 20, 2025
  1.0
  Worst Sephora experience I ever had. No one speaks when you walk in. I was lolling for one product specifically and every employee watched me looked instead of offering to help me find it. I finally went to ask and mis pronounced the name and the manage decided to crack a joke about it over the radio. As if i couldn’t hear her. Once I came to check out the manager and cashier looked at me then looked at my one another and proceeded to finish their conversation before assisting me. I hate to use the word racist however, I felt very much unwelcome as a black woman.
• NS

  Nelida Rodríguez Soto

  Aug 20, 2025
  5.0
  I was looking for something and ask Tas to help me and she was so nice and helpful!!!

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