Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised specific stylists for their skills and attentiveness, particularly highlighting Farah, Ann, and Thuy as exceptional.
Customer Service
Several reviews mentioned poor customer service experiences, including miscommunication about services and dissatisfaction with how complaints were handled.
Inconsistent Results
There were multiple reports of dissatisfaction with haircuts not matching customer requests, leading to frustration and disappointment.
Booking Experience
Customers appreciated the ease of booking appointments online and noted minimal wait times at the salon.
BB
Beth Burmeister
2 days ago
5.0
Thuy always gives me a flawless haircut.
AM
Al McGartland
6 days ago
5.0
Helen is terrific. Pays attention to details and is so very nice.
TC
Thomas Clements
Feb 18, 2026
5.0
Jackie did a great job cutting my hair the way I prefer.
GM
Georgia McGowan
Jan 24, 2026
1.0
I scheduled an appointment for a cut with a wash, that was it. Stylist put products in my hair and blow dried my hair, charging me for both. I acknowledge that I should’ve spoken up when she started blow drying my hair but to be charged for two additional things I didn’t schedule my appointment for, all the fast talking as well, that they were giving you some deal on something. It was just an overall scammy experience.
JS
j s
Jan 22, 2026
1.0
Jackie cut my hair…and she did not deliver. I came in with thick long hair up to my elbows on January 4th. I just wanted two inches off and a bit of face framing. she told me two and a half inches is better, I said no because I just wanted two inches off strictly with even face framing. She cut my hair at the hair wash station. Red flag #1. Red flag #2 was her cutting 4 inches instead of 2 like I asked. She left my hair so botched I cried for a week because there is no way. She played with my hair. Every single section of hair is so uneven. I hadn’t cut my hair in over a year and 4 months. Thank you Jackie.