Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Several stylists received praise for their skills, particularly Asia, Bridget, and Tenere, who were noted for their professionalism and ability to meet customer needs.
Customer Service
While some customers reported positive interactions with staff, others experienced poor service, including long wait times and lack of communication regarding appointments.
Haircut Quality
There were numerous complaints about haircuts not meeting expectations, with reports of uneven cuts and dissatisfaction with styling.
Sanitation Concerns
Multiple reviews highlighted issues with cleanliness and unsanitary practices, including the use of unclean tools and products.
JH
Jessica Henggeler
Feb 15, 2026
5.0
Loved my experience this weekend with Ms. Z. I’m obsessed with how soft and how great my hair smells. 10/10 experience! It was also great watching all the stylist interact with their customers top tier service and knowledge.
TF
tayannah fejeran
Feb 13, 2026
5.0
Te’nere was so amazing!
This was my first time going to a salon in the states, and she did not disappoint. I get scared getting my hair done because people dont do it right lol or even the cut but she was great! I just went back to my natural color but she really listened to what I wanted, even when it came to the cut. She made me feel so comfortable with telling her what I wanted done and I can tell she didnt want to disappoint either! Our conversation was also great! I didnt feel awkward lol or anything. She was also super good on time!!! So thankful I was able to get seen last minute due to another stylist having to cancel my appointment because of unforeseen personal circumstances(which is totally understandable). Thank you again Te’nere! Would definitely go back.
JK
John Kulick
Feb 8, 2026
1.0
Login system didn't work and stylist on duty didn't seem to understand what a short fade was. Decided to go somewhere else
HP
Holly Pollack-Hoyt
Feb 3, 2026
1.0
I had a terrible experience here. After being forgotten in the waiting area, I received what I can only describe as the worst haircut of my life. I asked for blended layers and brow-length bangs; instead, I got choppy, boxy layers and bangs that sit in the middle of my forehead. The stylist (who never gave her name) also chopped into the top layer of my hair to 'thin' it, leaving me with breakage everywhere. I even showed photos and asked if she was comfortable with the request beforehand. The lack of skill and professionalism was shocking.
EE
Elizabeth
Jan 17, 2026
1.0
I had a 12:30 appointment at Hair Cuttery and checked in both on the computer and with a stylist. I was told it would be “just a couple of minutes.” That was not true.
Over the next 40 minutes, multiple walk-ins were taken immediately while I continued to sit there waiting, despite having an appointment. Every time I asked how much longer it would be, I was brushed off with “just a couple more minutes,” with no real explanation and a very rude, dismissive attitude.
To make things worse, the entire time I was there, another customer was left with foils in their hair and was never checked on or acknowledged. The overall lack of professionalism and awareness was shocking.
By the time yet another walk-in was taken ahead of me, I stood up and asked—again—when they planned to take me. I made an appointment specifically so I would not be treated like a walk-in. Only then did they suddenly say they could take me “right now,” but after being ignored and disrespected for 40 minutes, I walked out.
This location clearly does not respect appointments or customers’ time and was outright rude the entire experience. If appointments don’t matter, don’t offer them. I will not be returning.
What services does Hair Cuttery in Colonial Heights offer?
Hair Cuttery offers full-service haircuts, color, blow-outs, and styling for women, men, and children. Walk-ins and appointments are welcome.
Where is Hair Cuttery located in Colonial Heights, VA?
Hair Cuttery is located at 56 Southgate Square, Colonial Heights, VA 23834.
What are the operating hours of Hair Cuttery at Southgate Square?
The salon is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 6:00 PM.
How can I book an appointment at Hair Cuttery in Colonial Heights?
You can book an appointment online at haircuttery.com, via their app, or by calling the salon directly at +1 804-479-3682.
Does Hair Cuttery accept walk-in customers or require appointments?
Hair Cuttery welcomes both walk-ins and appointments for your convenience.
What payment methods are accepted at Hair Cuttery in Colonial Heights?
They accept American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Hair Cuttery in Colonial Heights accessible for people with disabilities?
Yes, the salon has wheelchair accessible seating and restrooms and provides a safe and welcoming environment for all customers, including LGBTQ and transgender individuals.
What nearby stores can I visit before or after my Hair Cuttery appointment?
You can visit Once Upon A Child (children's clothing and thrift store), JOANN Fabric and Craft Stores, or Goodluck Menswear for clothing and accessories nearby.
Are there dining options near Hair Cuttery in Southgate Square?
Yes, nearby dining options include Zzaam Fresh Korean Grill, ZZAAM Colonial Heights offering Korean cuisine and bubble tea, Taco Bell, Pizza Hut Express, and Denny's for American fare.
What other services can I find near Hair Cuttery in Colonial Heights?
Nearby services include Banfield Pet Hospital for veterinary care, PetSmart for pet grooming and supplies, Staples for printing and office needs, and UPS Access Point for shipping and courier services.
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