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SEPHORA at Kohl's

2.1
(16 reviews)

Business Details

2701 W HUNDRED RD, CHESTER, VA
23831, United States
(804) 768-8742

About

Cosmetics StoreBeauty Supply StorePersonal Care Product SupplyMakeup ArtistPerfume StoreHair Care Supply StoreSephora
Come in and share the beauty at Sephora at Kohl's CHESTER. Sephora is the beauty destination where all are welcome and what makes you unique is celebrated. Shop up to 125 brands for makeup, skincare, hair, and fragrance—including bestsellers like Rare Beauty by Selena Gomez, Sol De Janeiro, Charlotte Tilbury, and more. Our trusted Beauty Advisors are here to help you find products that perfectly fit your budget, lifestyle, and beauty needs. Clients can experience Sephora anywhere by visiting Sephora at Kohl’s or Kohl's online.

Details

  • Requires appointmentNot available
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Location

SEPHORA at Kohl's
2701 W HUNDRED RD, CHESTER, VA
23831, United States

Hours

Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday9:00 AM - 8:00 PM

Reviews

2.1
16 reviews
5 stars
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10
  • TS
    TaKayla Shanice
    today
    1.0
    there needs to be serious customer service training with ALL of the staff that works within this location. They’re super rude and stand off ish and always make you feel like you’re inconveniencing them to ask about a product or fragrance. Overall the vibes were so unpleasant that me and my friend left.
  • JA
    Jillisa Garrastegui Albino
    2 days ago
    1.0
    While I was on the phone with my husband to shop at this location for me he was waiting 45 minutes before I told him to leave the store. The sales associate kept on telling him to wait on the side while she kept on taking other female customers and either checking them out or helping them with whatever they were looking for.
  • EE
    Elizabeth
    Mar 31, 2026
    1.0
    This was a very disappointing experience at Sephora. When I walked in(March 31 around 2pm), two employees were talking and completely failed to acknowledge me as a customer. I waited because I genuinely needed help finding a tinted sunscreen or what options they have in store, but no one offered assistance at any point. The store was not busy, which made the lack of service even more frustrating. Standing there with my young children and still being ignored felt very unwelcoming. I left without buying anything. Customer service at this location needs serious improvement, starting with simply acknowledging customers and offering help.
  • RR
    Rianna
    Oct 17, 2022
    1.0
    I went in to this Sephora and was very disappointed. I am an former employee at Sephora and i’ve always used to give top notch customer service. I went in and was not greeted at all as well as i asked for a sample of a fragrance (i’m thinking of buying one for myself and wanted to make sure i liked it bc i HATE returning items)i was declined a sample and when i told them that this was odd bc i come in frequently to this location to spend my money and have gotten samples before, they said that this was impossible bc they just opened. Idk how that makes since when i just came there to literally spend $200 and received great service w my samples a month ago by a gentlemen? the manager and the lady at the register was very rude and condescending as if i don’t have money to afford the fragrance. I will NOT be returning to this location and hope they offer more training to these “new” employees.

Frequently Asked Questions About SEPHORA at Kohl's

What are the operating hours of SEPHORA at Kohl's in Chester, VA?

SEPHORA at Kohl's is open Monday to Thursday from 9:00 AM to 9:00 PM, Friday from 9:00 AM to 10:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.

Where is SEPHORA at Kohl's located?

SEPHORA at Kohl's is located at 2701 W Hundred Road, Chester, VA 23831, USA.

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