Staff Professionalism
Customers consistently praised the staff for being friendly, attentive, and professional, contributing to a welcoming atmosphere.
Service Quality
While many enjoyed their massages and facials, there were notable complaints about inconsistent service quality, particularly with some massage techniques and facial reactions.
Atmosphere
The spa's ambiance was frequently described as relaxing and inviting, enhancing the overall experience for visitors.
Customer Service
There were mixed reviews regarding customer service, with some customers expressing frustration over handling complaints and booking issues.
Overall Experience
Many customers reported positive experiences and expressed a desire to return, although a few had significant negative experiences that impacted their perception.