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For the 2nd time in a year, I purchased a product from this Sephora that was used. I don’t live in Arlington so I have to make a trip there this week to exchange. Once is bad. I have no idea how this happened twice. Are they letting customers use makeup in the boxes? Putting sample items back in box?
TT
Theresa
Dec 11, 2025
1.0
As a longtime Sephora Rouge client, I’m extremely disappointed with my experience at this location. I stopped in to ask a simple question about whether the store offers hair services. I realize Sephora primarily does special event makeup, and maybe as a Rouge client I should already know that, but I figured it wouldn’t hurt to ask.
Unfortunately, the moment I walked in, the employee at the front entrance was shockingly rude and arrogant. His dismissive attitude made me feel like my question was an inconvenience. As someone who shops at Sephora often and spends significantly as a Rouge client, I’ve never been treated this poorly.
Because of how I was spoken to, I didn’t even proceed to purchase what I originally came for. I left the store feeling unwelcome and embarrassed—totally unacceptable from a brand that claims to value its clients.
I truly hope management addresses this behavior, because no customer—Rouge or not—should ever be treated this way.
MK
Mary King
Oct 23, 2025
5.0
Taylor did an excellent job helping me find products that worked well with my skin tone + dryness! The store was suuuuper busy (so many rambunctious 8th graders 🙃), and she took the time to give me really personalized recommendations!
BR
Business Reviewer
Oct 22, 2025
1.0
I stopped by to purchase a gift for my niece, and I was disappointed to learn that Sephora no longer offers gift boxes, tissue, or ribbon. It used to feel more special to shop here, but the quality and experience have clearly declined. The staff also seemed uninterested in helping. Unfortunately, this visit confirmed that I won’t be returning to this location.
JD
Jihane Daif
Oct 15, 2025
5.0
Tony is amazing!!! And everybody at the store is so helpful!!