Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised specific stylists like Bisrat, Marjan, and Jeannette for their skills and attentiveness, while others reported dissatisfaction with haircuts that did not meet their requests.
Customer Service
Feedback varied, with some customers appreciating the friendly and accommodating staff, while others experienced issues with rude service and unclear communication regarding promotions.
Promotions and Pricing
Several customers expressed frustration over promotional offers that were not honored or were misleading, leading to dissatisfaction with the overall value.
Appointment Management
There were complaints about disorganization during appointments, including mix-ups with stylists and long wait times, which affected the overall experience.
JW
Janet Wall
4 days ago
1.0
I was supposed to get a 50% discount based on a promotion you sent me. Your people could not find the code in your system so I didn't get the discount. You all are disorganized liars. You lost 2 customers as a result. I hope it was worth it to you. I will never be back. I hate liars.
KB
Ken Broadbent
Feb 18, 2026
5.0
Jeanette has been doing my hair for about 20 years. I’ve followed her through three different location changes. She is fantastic; really goes the extra mile by providing little extras like a head massage during shampooing and conditioning.
CS
Carol Sparhawk
Feb 18, 2026
5.0
I got the hairdresser that I unofficially requested, and didn't have to wait. It was a wonderful experience all 'round!
MK
Michelle Kolberg
Feb 11, 2026
5.0
Special shout out to Almaz!!! 5 stars for her!!! She is absolutely wonderful! I took a break from bleaching my hair because it was so damaged and I was really upset with how unhealthy and dark my hair was. Almaz highlighted it and cut it in such a way that makes my hair look and feel GORGEOUS! It looked very full and healthy. I never trust people with highlighting my hair besides my stylist at home who I have been seeing for 10+ years but Almaz absolutely nailed it and did in a way that prevented further damage. She is fantastic and I highly recommend her!!! So glad to have found her!
GG
GeorgetownDude
Jan 24, 2026
4.0
My stylist, Bisrat, did a very good job.
However, I did have a problem with Hair Cuttery itself.
I received from Hair Cuttery an email offering a so-called "promotion" -- "20% off any single service.
I attempted to book an appointment for this "promotion", but none of my preferred stylists were available on the day I desired.
So, instead, I just went to the salon to request the first avaiulable stylist. I needed a haircut badly, and I needed on that day.
However, when finished and I proceeded to pay, I showed the email "promotion" on my phone. The promotion was not honored. I was told I required a "code", and that the "code" could be obtained UNLESS I booked the appointment ONLINE.
The promotional email did not explicitly make this clear.
Nonetheless, the salon manager did, as an acommodation, grant me a 10% discount.
I appreciate the acommodation, but I am seriously aggrieved by the failure of the Hair Cuttery email to make explicitly clear that the 20%-off promotion was ONLY available to patrons who booked online.
I hope, in future, Hair Cuttery will not send out unclear, ambiguous promotional "offers". If the "offer" has specific preconditions, those should be made clearly and explicitly clear, and not merely in "small print".
Please do a better job with your email "promotions".
ANd I kindly request that you provide me a 20% discount code or coupon for future use, in recognition of my inconvenience and of the time and effort I invested in providing you with this valuable customer feedback.
Thank you for your attention to this matter,
Hair Cuttery is located at 3307 Lee Hwy, Arlington, VA 22207, USA.
What are the operating hours of Hair Cuttery in Arlington?
Hair Cuttery is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Do I need to make an appointment at Hair Cuttery or do they accept walk-ins?
Hair Cuttery welcomes both appointments and walk-ins, so scheduling is flexible.
What types of services does Hair Cuttery offer?
Hair Cuttery offers full-service hair care including cuts, color, blow-outs, and styling for women, men, and children.
How can I schedule an appointment at Hair Cuttery?
You can schedule an appointment online via their website, the Hair Cuttery app, or by calling the salon at +1 703-527-9669.
What payment methods does Hair Cuttery accept?
Hair Cuttery accepts American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Hair Cuttery have facilities for disabled persons?
Yes, Hair Cuttery has wheelchair accessible seating and restrooms to accommodate guests with disabilities.
Are there nearby places I can visit before or after my appointment at Hair Cuttery?
Yes, nearby attractions include Maywood Park for outdoor activities, Royal Nails Arlington for nail care, and China Express if you're interested in dining at a Chinese restaurant.
Is there convenient parking available at the Hair Cuttery location?
Yes, Hair Cuttery offers free onsite parking for its customers.
Can I combine a visit to Hair Cuttery with other services nearby like fitness or pet care?
Absolutely! You can visit Method Fitness nearby for a workout or Happy Grooming for pet services before or after your hair appointment.
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