Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised specific stylists for their attentiveness, skill, and ability to deliver desired results, particularly highlighting Chelsea, Mikala, and Penelope.
Customer Service
Overall, customer service received positive remarks, with several reviews noting the staff's friendliness and willingness to address concerns, although there were some negative experiences reported.
Mixed Experiences
While many customers had great experiences, there were notable complaints about inconsistent service quality and communication issues, particularly regarding understanding customer requests.
Atmosphere
The salon environment was generally described as welcoming and clean, contributing positively to the overall customer experience.
DP
Darlene Pelletier
4 days ago
5.0
Quick, easy, long hair trim. Beautician was kind, courteous, and interested in my needs. Well done- I highly recommend this business and the staff.
SR
Sonia Roldan
Jan 5, 2026
5.0
I was a walk-in with Liudsey, and she was amazing. Asked my input through the whole cut took into consideration my curls helped me with layers and new bangs. One of the smoothest walk-in I've ever had, wasn't rushed like she was wanting to get people in and out of her chair. I will definitely return to her again!
JL
Janelle Logan
Jan 3, 2026
5.0
I originally had an issue where there was some confusion on pricing. I was upset about it and definitely never thought I’d be returning (although the stylist was sweet and did a fine job on my hair. I have no complaints about her). But the manager reached out to me and allowed me to explain my frustration and she went above and beyond to fix the issue and to help give me more understanding. I really believe this is a place that cares about its clients and I wouldn’t mind returning. Very impressive customer service
RW
Robert Weber
Dec 23, 2025
5.0
Mikala always does a great job whenever I come in to get my hair cut and dyed! She is always super sweet and leaves me feeling like a new man with a fresh clean cut when I walk out. I already booked my next appointment with her 💫
MU
Mahruba Uddowla
Dec 19, 2025
3.0
Made an appointment for the classic blowout. Got charged for the deluxe blowout, which is $16 more. No explanation for the change up. My appointment took about 30 minutes, which is the time allotted for the Classic, whereas the Deluxe is supposed to be an hour. The blowout itself was nice, though the hair dryer was incredibly hot and burned my scalp multiple times.