Business Details
About
Hair SalonBeauty SalonGreat Clips
Great Clips in West Valley City, UT provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 3573 W 3500 S offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in West Valley City, UT!
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.2
651 reviews
5 stars
417
4 stars
116
3 stars
33
2 stars
21
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent haircut quality, with many expressing dissatisfaction over uneven cuts and poor styling.
Staff Attitude
Feedback highlighted a mix of friendly and unprofessional behavior among staff, with some customers feeling ignored or disrespected.
Stylist Recommendations
Certain stylists, particularly Maribel, received high praise for their skills and customer service, while others were criticized.
Wait Times
Several reviews mentioned issues with wait times and prioritization of walk-ins over those who checked in online.
- ESElida S3 days ago1.0He wanted a mullet because he likes his red hair. This was the haircut she gave him. When I said there was a chunk missing she said it was just "thin" in that spot. His hair looked so bad, we just shaved it ourselves. We normally don't have a problem, but this time was very bad.
- YRyourstar ratingJan 5, 20262.0This location appears to have inconsistencies not only in haircut execution but also in customer engagement. Some customers receive warm, friendly interaction, while others experience minimal communication and rushed service. This creates the impression that assumptions may be made—consciously or unconsciously—about customers based on appearance, including expectations around tipping. When service quality or friendliness seems to vary depending on who the customer is, it negatively impacts the environment and overall experience. Professional service should remain consistent for everyone, regardless of background or perceived tipping potential. Clear listening, equal attention, and neutral professionalism are essential in a customer-facing business. Focusing on the quality of work and treating every customer with the same respect would significantly improve this location.
- TETammeraLee EricksonDec 7, 20255.0Very quick and a very professional and good look.
- LGLawna GibsonDec 4, 20252.0Took all of 5 minutes to go from long to " shaggy layers". Horrible job. Not layered ..just chopped. Uneven bangs and the cost for this...horrible. Stylist was not friendly..and didn't "perk up" till tip time. Very disappointed with cut. Won't go back!
- BFBrent FaircloughNov 3, 20255.0My most recent visit was exceptional. I don't remember the name of the stylist. All I can say is that she talked with me and showed great skill and concern
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircuts and haircare services does Great Clips Willowwood offer?
Great Clips Willowwood provides haircuts for men, women, kids, and seniors, including beard trims, bang trims, shampooing, conditioning treatments, blow dry, styling, and perms (availability varies by location).
Do I need to make an appointment to get a haircut at Great Clips Willowwood?
No appointment is necessary. Great Clips is a walk-in salon, but you can use the Online Check-In feature to add yourself to the waitlist and save time.
What is Online Check-In and how does it work?
Online Check-In lets you see estimated wait times and add yourself to the waitlist via the Great Clips app or website. You can also receive ReadyNext text alerts when your wait is about 15 minutes, helping you avoid waiting in the salon.
Can I request a specific stylist when using Online Check-In at Great Clips Willowwood?
No, specific stylist requests are not available through Online Check-In for safety reasons. However, you can request a stylist when you arrive at the salon, though this may increase your wait time.
What are the operating hours of Great Clips Willowwood?
Great Clips Willowwood is open Monday through Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM. The salon is closed on Thanksgiving and Christmas Day.
Does Great Clips Willowwood provide hair coloring services?
No, Great Clips salons, including the Willowwood location, do not offer hair coloring services.
What payment methods are accepted at Great Clips Willowwood?
Great Clips Willowwood accepts major credit cards, including MasterCard and Visa.
Are there any nearby places I can visit before or after my haircut at Great Clips Willowwood?
Yes, nearby places include The Fresh Market and Macey's grocery stores for shopping, ExtraMile convenience store and gas station for quick stops, Lavender Nails for nail services, and Crumbl Cookies for desserts.
Can I combine a visit to Great Clips Willowwood with some fitness activities nearby?
Absolutely! Golds Gym West Valley and VASA Fitness yoga studio are close by, allowing you to fit in a workout or yoga session before or after your appointment.
Is Great Clips Willowwood easily accessible if I use public transportation or need services nearby?
Yes, the salon is near various convenience and automotive services like ExtraMile gas station, Thomas Tire, and Tim's Automotive & Tires, which can be helpful if you're running errands. There are also nearby ATMs such as Wells Fargo ATM and LibertyX Bitcoin ATM for your convenience.