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About
Massage SpaMassage TherapyPhysical TherapySpa
Matrix Spa & Massage is a top-rated spa in Salt Lake City, Utah. We have been awarded "Best Deep Tissue Massage" "#1 Massage Therapist in Salt Lake City" and “Best of Utah"! We have massage gift certificates and offer many styles including Thai Massage, Swedish Massage, Prenatal Massage, Hot Stone Massage, and more! Call to book your massage, and don’t forget to see our massage coupons. Our professional massage therapists have over 20 years' experience.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.6
682 reviews
5 stars
566
4 stars
43
3 stars
21
2 stars8
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some found staff rude or unhelpful, while others praised their attentiveness and professionalism.
Massage Quality
Many customers reported excellent massages, particularly highlighting specific therapists like Paola, Richard, and Donna for their skills and effectiveness.
Facility Cleanliness
The spa is frequently described as clean, welcoming, and well-maintained, contributing positively to the overall experience.
Pricing Transparency
Several customers expressed dissatisfaction with unclear pricing and unexpected charges, suggesting a need for better communication regarding costs.
Overall Experience
Overall, many customers enjoyed their visits and expressed a desire to return, citing relaxation and effective treatments.
- PWPriscilla Walls1 day ago5.0I had an incredible experience at Matrix Massage, specifically with Richard. What he provided was so much more than a massage—it was true bodywork. Richard took the time to explain what he was doing, helped guide my breathing throughout the session, and made me feel completely present and supported in my body. The experience was deeply relaxing, therapeutic, and honestly transformative. I left feeling better aligned, lighter, and more connected to my body than I have in a long time. I only wish I were local, because I would absolutely see Richard on a regular basis. If you’re looking for someone who truly understands the body and delivers an exceptional, intentional experience, I can’t recommend him highly enough.
- ECEmily CovingtonJan 4, 20265.0This place is amazing! All of the staff are so nice and accommodating. Paola is an incredibly skilled massage therapist!
- MGMike GeorgeJan 4, 20265.0Weiyi was excellent and provided a relaxing massage!
- MMMJan 2, 20261.0Terrible customer service and rude … booked a massage in advance called after and before the booking to ensure it was with the Paola , they changed me to someone else when I called back they were rude and unapologetic telling me u can just come in another time. Excuse you but no I have a child and had specifically paid for a babysitter for this time and day. They tried to change the time and provider without even asking me changing to a male. As a body worker myself I would never make the client feel this stressed and uncomfortable. I recommend changing your Groupon description as well as customer care. Telling me to either pay $100 vs $60 or come another day bc you don’t make that much from Groupon or be touched by a male is not ok. These are your business issues not mine and shouldn’t be taken out on a client. Not to mention the person Karelis doesn’t speak any English and massages like she doesn’t have a license to begin with
- MGMeg GutkeDec 23, 20253.0I get massages regularly and booked here bc of the reviews. I have intense neck/shoulder/back pain due to the gym and my occupation. I had a massage with Richard. The massage itself did release a lot of my pain, which I'm grateful for, but he talked throughout the entire massage, giving guided breathing recommendations. It was distracting and unwanted. I also mentioned that I had broken both of my wrists, in which he continued to stretch them in very straining and uncomfortable positions - I even cried out due to pain during the tension stretches. After that massage, I will not be back. The front desk was helpful, and the choloropyll water was a nice touch, but the overall experience with Richard will prevent me from re-booking.
Frequently Asked Questions About Matrix Spa & Massage
Will I be Covered During the Massage Session?
The law always requires that you be appropriately covered with sheets or towels to keep you comfortable and warm. If you start feeling uncomfortable or exposed, speak up. Your therapist will respect your wishes and work with you to make the massage session a comfortable one.
Must I Get Completely Undressed?
No, only undress as much as you are comfortable with. Some people prefer undressing completely, while others prefer to keep undergarments on. You'll have privacy in your massage room to undress before the session and redress afterwards.
How Often Should I Receive a Massage?
It depends on your massage therapy goals. Some people get a monthly massage to manage stress or to prevent health problems. Others opt for weekly sessions if they need relief from injuries and chronic tension.
What Does a Massage Therapist’s License Mean?
Licensing and certification mean that the massage therapist can legally practice massage in your city or state. To get this license, they must have performed several hours of training at an accredited school, past the extensive licensure exam, and have paid any relevant licensing fees.
How Much Should I Tip My Massage Therapist?
How much depends on how pleased you are with the service and how much the massage costs (the full price, not any discounted fees). One easy trick is to think about how you would tip a waiter after a similarly priced restaurant meal. This is often 15-20% or more if you received exceptional service.
What If I Don’t Want a Massage Therapist to Work on a Certain Part of My Body?
Let your massage therapist know before the session if there are areas on your body that you don't want to be touched. They will have the training and experience to give you a therapeutic massage while working around ticklish or sensitive places like your feet or abdomen.
Is It Okay to Talk During a Massage Session?
Yes, absolutely. You should always speak up if something is uncomfortable. Secondly, keep the lines of communication open during deep tissue massage or sports injury massages. Your therapist needs the feedback to work on you properly and without aggravating an injury. On the other hand, if you are looking for relaxation, it's often best not to talk unless necessary. This lets your mind as well as your body release tension. With the right mindful breathing technique, you may even achieve a stress relieving meditative state during the massage.
Can I get a massage when I'm Pregnant?
Most likely, unless your doctor says otherwise. Prenatal massage can reduce and relieve common pregnancy issues like lower and upper back pain, sciatic nerve irritation, swelling, tension headaches, heartburn and constipation, and more. Let your massage therapist know that you're pregnant so they can use the right techniques during the session.
Will I be appropriately covered during my massage session at Matrix Spa & Massage?
Yes, the law requires that you be covered with sheets or towels to keep you comfortable and warm throughout your massage session. You can speak up if you feel uncomfortable, and your therapist will adjust accordingly.
Do I have to get completely undressed for my massage?
No, you only need to undress as much as you are comfortable with. You will have privacy to undress and redress in your massage room.
How often should I schedule massage sessions at Matrix Spa & Massage?
It depends on your goals. Some clients get monthly massages for stress management or prevention, while others choose weekly sessions for injury relief or chronic tension.
Are the massage therapists at Matrix Spa & Massage licensed?
Yes, all therapists are licensed, meaning they have completed accredited training and passed necessary exams to legally practice massage therapy.
What payment options are accepted at Matrix Spa & Massage?
Matrix Spa & Massage accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Matrix Spa & Massage offer pickup or delivery services?
No, neither pickup nor delivery services are offered at Matrix Spa & Massage.
What are the operating hours of Matrix Spa & Massage?
The spa is open Monday, Wednesday through Saturday from 9:00 AM to 9:00 PM; Tuesday from 10:00 AM to 7:00 PM; and Sunday from 11:00 AM to 7:00 PM. It is closed on Christmas and New Year's Day.
What nearby businesses can I visit before or after my appointment at Matrix Spa & Massage?
You can visit places like Konrad Tattoos and 27 Tattoo Studio if interested in tattoo and piercing services, or Malstrom Salon for beauty and hair services. EoS Fitness and 24 Hour Fitness gyms are also nearby for workout sessions.
Are there mental health or counseling services near Matrix Spa & Massage?
Yes, nearby you can find counseling and mental health services such as Topaz Healing, Thriveworks, Alternative Behavior Strategies, and Kensho Kai Wellness, which may complement your wellness routine.
What nearby dining or relaxation spots can enhance my visit to Matrix Spa & Massage?
After your massage, you might enjoy a meal at Tucci's Cucina Italiana, an Italian restaurant nearby. For additional spa treatments, The Seven Club day spa and medical spa are close by, offering complementary beauty and wellness services.