SEPHORA at Kohl's

Reviews

• LM

  Libbie M

  Apr 30, 2025
  1.0
  I’ve been a loyal Sephora customer for over 13 years and have always appreciated their service, product selection, and generous return policy, which made it easy to find what worked best for my skin. Unfortunately, my recent experiences at this specific location have been consistently disappointing. The customer service has gone from helpful and welcoming to cold, dismissive, and, at times, outright rude. On multiple visits, I’ve encountered staff who seemed uninterested in assisting, gave vague directions instead of real help, and treated my questions as an inconvenience. I’ve also been given conflicting information about returns, which led to a wasted product and a frustrating exchange process—despite having my receipt and barely using the item. Most recently, I was trying to recreate a look with help from a staff member who was pulled away mid-assistance and never returned. Despite having over $400 worth of product in our basket, we were left to fend for ourselves. Even basic requests like a price check or help finding items were met with eye rolls and attitude. I’m not someone who abuses return policies or expects over-the-top service, but I do expect basic courtesy—especially as a long-time, high-spending customer. This location no longer reflects the standard I’ve come to expect from Sephora, and after too many disappointing visits, I’ll be taking my business elsewhere.

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