SEPHORA

Reviews

• SC

  Shannon Campbell

  Aug 25, 2026
  1.0
  HORRIBLE EXPERIENCE: BEAUTY STATION = DISCRIMINATION STATION Sephora’s Claim: “Sephora is a place where Committed to a Place Where All Beauty is Celebrated”. I, my mother, and my elderly father were certainly not celebrated after crossing the threshold of store 256. On behalf of every customer, I will gently state that Store 256 does not celebrate the True Beauty of its customers, based on this horrific experience that left us shaken and humiliated. As a Rouge Beauty Insider, I am disgusted at the treatment and lack of heart, compassion, and inclusivity that Sephora so publicly and vocally prides itself on. Here’s why: My father is a 76 year-old Naval Veteran and person with a mobility disability and was waking with a cane when he and my mom and I entered Store 256- Mayfair. Because of his disability and recent spinal surgery and need for cane, he needed to sit in a padded chair for a short period of time whilst my mother and I shopped to spend her Mother’s Day gift card I purchased. I haven’t seen my parents in over 6 months and they are ill. It was a special occasion to see them. Dad found a chair in front while we shopped. Despite my father’s obvious mobility limitation and use of a cane, an employee deliberately refused to allow him to sit in the padded chair at the “beauty station”. She rudely told my dad he cannot sit in the chair, siting that “he [you] will need to get out of it” due to some sort of “beauty station sanitation issue”. I told her he needed to sit on a cushioned seat due to his condition, and she refused to provide him equivalent accommodation and demanded that he remove himself from the chair. As a loving daughter and also an intelligent, empowered individual that knows her rights, I refuted her request, citing that reasonable accommodation must be made. She insisted he to sit in a “non-sterile” chair that had no padding in an area adjacent to the beauty station that would not safely accommodate his disability and balance issues when sitting, putting him in further compromise. The chair was narrow and difficult to sit in. Manager was called- She to be condescending, abrasive, argumentative, and non-compliant with respects to Wisconsin ADA law. She constantly repeated herself, siting that the chair was “sanitized for customers” . This comment made it seem as though Sephora deemed Dad uncleanly, and that we also may not be customers either. She then stated the chair was for the Beauty Station Treatments Only” . LET’S CALL IT WHAT IT REALLY IS: A DISCRIMINATION STATION. And we sure got the “treatment”. She kicked us out. Ironically, when a Beauty Advisor performs a beauty treatment, the client has to sit in that very chair. Thereafter, it should be sanitized AFTER previous and BEFORE the next treatment. As a result, why is the staff SO CONCERNED with a handicapped veteran sitting in the beauty chair when it can easily be cleaned? Furthermore, do they ask every person that sits in that chair to make sure that their bottom is clean and wiped before they sit down? Are they applying make up from the chair onto someone’s face? I don’t think so. If it’s so important, COVER the seat when not in use! It’s also extremely ironic that they are so focused on this chair yet but Drunk Elephant product was oozing out oxidized product all over and many of the testers were completely dirty !!!! What an oxymoron! I could go on and on but I have a limited amount of words on this platform. Let’s just say that I have submitted a complaint to their corporate executive team and I am in communication with them. So far nothing has been done on on end,which is very sad. I will continue to vocal about this as a result. In sum, these highlighted issues are sadly a reflection on your entire fleet of stores and LVMH umbrella. it’s sad and is so preventable when you have the proper training and initiatives in place to promote inclusivity and awareness. Don’t support this location.
• FB

  Francesca Benkoczy

  Jul 29, 2026
  4.0
  Clean. Late Saturday morning, only 2 employees. I felt bad for them. They were patient and tried their best, but it was very understaffed.
• LA

  Lesley A

  Jul 6, 2026
  5.0
  The team here really is so helpful and knowledgeable. Yvette’s enthusiasm, Lily’s kind energy, and Liz’s quick thinking all pulled together to get me just the right product that I needed, plus a little bonus treat. It really stood out to me how knowledgeable all of the ladies were, they really saved my day!! Will always come back here when I’m in town.
• AE

  Annabelle Endemann

  Jul 1, 2026
  5.0
  The workers are the sweetest people on the planet, went in to get some stuff for my boyfriend and I think every single worker gave amazing recommendations!! Give them all raises they deserve it
• YY

  Yuli

  May 2, 2026
  1.0
  Yesterday I had the worst customer experience at this location. The staffs were unprofessional, unfriendly, and turned their backs on customers multiple times. Me and my friend saw couple individual lines forming in the store because the only checkout line was getting long so we were waiting in line for one of the individual employee lines to free up. I’ve been to this store before so I know individual employees could help checkout on smaller devices if you are paying with credit cards. Got yelled at by an asian lady who works there with a very annoyed tone like we were inconveniencing her job asking “whether I was sent by the front”. I’ve been a rouge member for over ten years and yesterday was by far the worst experience I’ve had at any Sephora store. If this is what Sephora stands for now, then I’m at loss of words.

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