SEPHORA

Reviews

• KW

  Kelli Wallace

  5 days ago
  5.0
  Staff was very helpful in finding our needs and was very friendly.
• BB

  B

  Aug 20, 2026
  5.0
  Kacey was absolutely amazing! She was so helpful, knowledgeable, and genuinely took the time to understand what I was looking for. She gave me several options, explained the products clearly, and, most importantly, explained the “why” behind her recommendations. I never felt pressured and left feeling confident about what I purchased. This was honestly the best experience I’ve had at Sephora, and Kacey is a true asset to the team!
• SP

  Sasha Payne

  Aug 6, 2026
  1.0
  I’ve ordered plenty online from Sephora but this was the first time I’ve been in a Sephora store in about 7 years and I was very disappointed in my experience. I’d recently signed up for the Sephora credit card and stopped into the Hilldale location for the first (and last) time to grab some moisturizer. When I walked in, there was someone standing at the front with her head buried into something and didn’t acknowledge me entering the store. I had no idea where to look and while perusing, passed two other employees neither of which offered any assistance. Finally I just decided to fend for myself and located a moisturizer that I liked so I got in line. There was already a customer checking out and I was otherwise first in line. This customer required extra attention as there was a lot of scanning her phone, then scanning an item, then scanning the phone again. I do not at all blame the cashier for this and she actually seemed quite lovely compared to the rest of the staff who seemed to be allergic to assisting other customers. After some time, this same lady was still checking out and a line was forming behind me. There were like 2-3 employees who walked past the front and the unused register and none of them offered to hop on to check people out or get someone to check people out at the other register so finally I got frustrated enough to put the item back and leave the store. I would also like to note that aside from all the people in line that no one wanted to check out, that the store was not at all busy (it was Wednesday early afternoon). The whole experience just made me feel very unwelcome and was a stark difference to my experience years ago at the West Towne location where everyone was friendly, helpful, and prompt. I’m hopeful the West Towne location is still good because I’m definitely not coming back to the Hilldale location. I was not at all surprised that this location as so many negative reviews.
• BG

  Brandon Godboldt

  Jun 9, 2026
  1.0
  Ruined Mother’s Day gift from the kids. My kids bought a Mother’s Day gift for my wife. She never used it but Sephora refused to let her exchange it because she was TWO DAYS past the 30-day return window. Terrible experience, terrible customer service, terrible policies.
• VK

  Veronika Kobrinsky

  Apr 11, 2026
  5.0
  I had such a wonderful experience with Mari at Sephora - I can't recommend her enough! I had a guest from New York City who was looking to get new makeup and from the moment we walked into the store, Mari was incredibly attentive, warm, and genuinely invested in helping us find products that worked for us. She took the time to do a thoughtful skin analysis for each of us, carefully considering our different skin types, concerns, and preferences before making any recommendations. It never felt rushed or like a sales pitch for different items - she was patient, thorough, clearly very knowledgeable, and wanted us to leave happy. Mari went above and beyond, spending a generous amount of time with us (approx. 40 minutes) and making sure we left confident and excited about our purchases. I am grateful for her expertise and kindness, and will absolutely be seeking her guidance again in future visits!