JCPenney Salon

Reviews

• JM

  Jennifer Mayleigh

  Jul 14, 2026
  1.0
  No matter which stylist or how much I pay the results last 24 hours. If the stylist is unfamiliar with certain hair types and can not achieve desired results for a person with alternate hair type than they are accustomed to styling, let the client know up front. I would've driven to Milwaukee, hell. I would have driven across America to find a good stylist. I won't be back. Also, the first visit I never received my $25 gift card and the 2nd visit, I did not receive my points for the visit, which I'm sure will require hunting down numbers, receipts and a customer service call as I sit here with the dissatisfaction of the whack job done. A client should never need to wear a hat AFTER the service.
• AD

  Anurima Das

  Jun 25, 2026
  1.0
  My younger daughter is 2.5 years old, and this was her second haircut at this salon. During her first visit, she was very scared because her head had to be shaved, but the staff was incredibly patient, kind, and supportive, helping her through the entire experience. That positive experience is one of the reasons we returned. Yesterday, I had appointments for both of my daughters. My older daughter received a beautiful haircut and great service. Unfortunately, our experience with my younger daughter was very disappointing. As expected for a toddler, she became scared when stylist Jess attempted to wash her hair. I tried to calm her down and even gave her my phone to distract her, but she was still upset. Rather than helping to comfort her or offering alternatives, Jess repeatedly stated that she would not do the wash and that we should just proceed with the haircut. During the process, my daughter's dress became completely soaked. She was left sitting in her wet clothes while the haircut continued. Jess did not seem concerned about her being uncomfortable. When I politely asked if she could help dry the dress or allow me to use a dryer, she responded, “I don’t like anyone touching my $300 dryer,” and mentioned the price of the dryer multiple times. As a parent, I found this response unprofessional and insensitive. I eventually had to call my husband to bring a change of clothes. Although Jess later pointed out a place where I could hang the dress to dry, it was not a practical solution at that point. What upset me most was not that my toddler was scared—that is normal for a child her age—but the lack of patience, empathy, and professionalism shown throughout the situation. We have been clients of this salon for about six years, and I also recall a previous occasion when Jess became frustrated while cutting my older daughter's hair when she was around four years old. Despite feeling hurt by the experience, I remained calm because I did not want my little daughter to be further upset. I paid for the service and left a tip, but I feel it is important to share this feedback. If a salon accepts appointments for very young children, I believe its staff should be prepared to handle toddlers with patience, kindness, and understanding. Sadly, this experience did not reflect those values. I hope management takes this feedback seriously so that no other family has a similar experience.
• AS

  anushka Singh

  May 30, 2026
  5.0
  I had a really wonderful experience at this salon. The stylist who did my curly hairstyle did an amazing job with so much care and perfection. At first, when he finished styling my hair, it already looked absolutely beautiful. But I wanted to experiment a little more and asked him to make the curls even more defined. It took extra time, but he still did it patiently without making me feel rushed at all. I really appreciated his patience, creativity, and dedication. He also gave me very useful tips on how to keep my hair smooth, soft, and less frizzy, which I found really helpful. I wish I could remember his name now because he truly deserves appreciation. From what I remember, he also has his own music band, and his friends trusted him to cut their hair when he first started experimenting with hair cutting and discovered it as his passion. I believe he lives in Monona/Monopolis, if I heard it correctly, and he also wants to learn something creative like glass making. Overall, he was not only talented but also very patient, artistic, and passionate about his work. I absolutely loved the hairstyle and the whole experience.
• EW

  Eve W

  Feb 28, 2026
  2.0
  A chunk of my hair is broken off after my stylist ripped into my hair
• SD

  Sam D

  Jun 30, 2022
  5.0
  Agnes is absolutely amazing. I’ve been going to her for two years almost and she has never disappointed. She understands what I want and always delivers. I would recommend her to everyone! She is so sweet.

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