CHANEL Fragrance and Beauty

Reviews

• ZZ

  Zainab Zainab

  Aug 12, 2026
  1.0
  The manager and staff at this location need to be changed. The way they treat customers is unacceptable and disrespectful. I came in and asked for a bag . They refused to give me one, and when I asked if I could purchase one, the employee laughed and told me that it was not possible, simply saying, “We’re sorry.” We then went to Nordstrom, where the employee was extremely kind and helpful and gave me a 2 extra bag because she know us we always buying from her Customers deserve to be treated with respect and professionalism. I hope management takes this complaint seriously and addresses the behavior of the staff at this location. I read many of the reviews, and it seems that a lot of customers have had issues with the very rude blonde pregnant woman. She does not know how to treat customers with respect and seems to judge people based on the way they dress or speak. I would definitely recommend shopping at Nordstrom instead of this location.
• RR

  Rina

  May 26, 2026
  5.0
  One of rare cases when a store associate was actually more knowledgeable than me about their own products. Beautiful and friendly Efoua matched the color for me in the blink of an eye, and gave me space to make my own decision without any pressure. I felt that I would be welcome even if I didn’t end up with a purchase. Great service comes from people, not logos. Ask for her help and I am sure you will leave the store happy. Thank you, Efoua!
• RN

  Riddhi Naik

  May 21, 2025
  5.0
  I had a wonderful shopping experience at CHANEL! Two amazing ladies assisted me throughout my visit — they patiently walked me through the products and explained everything in detail. I truly appreciated how they tailored their suggestions based on my skin tone and specific needs. Their exceptional customer service made me feel so valued. I’ll definitely be coming back!
• AH

  Austin Holloway

  Mar 2, 2025
  5.0
  Shaney is an incredible knowledgeable and friendly saleswoman. I once was deciding on a Chanel #5 L’eau as a gift for christmas but decided on a different type of gift last minute. However recently I revisited the store looking for that same treatment as I feel we are missing it in a lot of designer environments. Shaney gave me the same undivided attention when helping me pick out my newest addition to my fragrance collection. I decided on the Gabrielle Chanel Essence travel size that came with 2 extra refills😍 What really cemented my experience with her was the fact that she carefully and beautifully packaged my Birthday splurge and even gave me a super cute gold charm to attach to my shopping bag🥹 I seriously recommend Shaney as a saleswoman. She is the ideal customer care this world needs and this is coming from someone who also works in luxury retail sales. Anytime I want anything Chanel related I will definitely be contacting her. She also gave me a sample of two other fragrances and I think the next time I get a fragrance I will be looking at the Gardenia Eau De Parfum
• MY

  Minsheng Yuan

  Jun 29, 2023
  1.0
  that lady was rude, not friendly and snob， just because I want to buy a mascara, she ignored my existed and I try to asked some questions, she roll her eyes to the ceiling and left me alone in the store. Two sales services for the other customer in the store with a dog. The dog just walked around in the store. So messed up.