The Cosmetics Company Store

Reviews

• TT

  T

  Aug 1, 2026
  5.0
  Michelle, Thank you so much, you took time with me and matched me perfectly, it's not easy with dark skin, so to my dark skin girls, you can trust and believe they will take care of you. All of the staff are friendly and knowledgeable..
• SA

  sundas aziz

  Jun 26, 2026
  1.0
  The white woman working on june 6th 2026 was extremely rude, and her behavior toward us felt discriminatory. We spent over $1,000 at this store, yet we were treated with disrespect from the moment we interacted with her. To make matters worse, after we left and were putting our purchases in our car, she stood at the window watching us with a rude and unwelcoming attitude. The customer service was terrible, and this experience left us feeling unwelcome. We definitely won't be returning.
• LR

  Lisa Remington

  Jun 6, 2026
  5.0
  Love this store. Fantastic staff and amazing products and sales promotions
• AA

  Aqueelah Alexander

  Mar 31, 2026
  1.0
  I am writing to formally express my disappointment regarding an experience I had at your store on Sunday, March 29, 2026. I have been a loyal customer for over 10 years, which made this situation particularly upsetting. Upon entering the store, I was wearing an oversized coat and made a conscious effort to keep it buttoned to avoid any misunderstandings. Despite this, I was followed around the store by a staff member throughout my visit, which made me feel uncomfortable and unfairly targeted. At one point, I opened a product to check the color, as there was no tester available on the floor. While I understand store policies regarding unopened merchandise, I was immediately approached and corrected in a manner that felt unnecessarily confrontational. I apologized and attempted to explain my intention, which was simply to see the color before purchasing. The situation escalated when the staff member loudly stated, in front of others, that the product could no longer be sold because I had touched it. This was both embarrassing and unprofessional. What followed was a verbal altercation on the sales floor, in full view of other customers and staff, without any attempt from others present to de-escalate the situation or offer a resolution. I found the entire interaction to be disrespectful and, frankly, discriminatory in tone. While I do not make such claims lightly, I cannot ignore the way I was treated compared to what I have experienced in the past. As a long-time customer, I am deeply disappointed that I was made to feel this way and that no effort was made to address the situation appropriately. This experience has significantly impacted my perception of your store, and I am reconsidering my decision to continue shopping there.
• VA

  Valentina Arriaga-Rangel

  Sep 6, 2018
  5.0
  Live their assortment, their prices and their sales... All worth the 45 minute drive!

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