SEPHORA

Reviews

• CV

  Christine V

  3 days ago
  5.0
  I had a wonderful experience at this location on Tuesday 25th. Lori was incredibly kind, helpful and professional. She helped me with my online order pick up and took time to explain my orders and how the beauty lessons work. She was very sweet and patient. The store was also clean,bright, well organized.
• NH

  Neether Harris

  Aug 14, 2026
  5.0
  Very nice lady she helped me with finding the right makeup. Love the conversation and even helped me with coupons.
• CC

  Chyanne

  Aug 7, 2026
  1.0
  They don’t greet black women coming in
• MS

  Mikayla Strickler

  Jul 11, 2026
  2.0
  I normally have had nothing but great experiences with this location, however today was not. I came in right when they opened to make an exchange and when I got to the cash wrap, two employees were talking behind the counter. Having worked in retail for 15 years, I am very much aware they were still getting set up for the day. Totally fine. But I was never greeted when I got to the desk. I sat and waited for a few minutes with zero acknowledgment. Neither employee said a word to me. Not even "hello" or "we'll be right with you". When I was doing my exchange, the service was the same. Absolutely no greeting. Nothing but pure blunt, transactional conversation i.e "I see you're exchanging this item, was it defective etc" but that's it. I genuinely love this location because its employees are incredibly kind and knowledgeable. But today was lacking in all manner of good customer service, even to the most basic level of common personal interaction. Being busy is fine, but being rude is not. I see that some other reviewers are echoing the same issue, especially when coming in first thing after opening. Please do better with your customer interactions.
• CC

  Camaria Cross-maddox

  Jul 10, 2026
  3.0
  Terrible customer service today I was appalled and I am usually satisfied at this location and I spend a lot of money at Sephora. Today the management and two associates gave me the hardest time, when it came to an exchange,(a color exchange) I even showed them my bank statement proving that I had purchased the item. they said because it wasn’t a particular brand listed they couldn’t help me. They said it must be on the Sephora credit card if I want to get any type of service. I have never been turned away about an exchange if I’m missing my receipt, especially if I have the bank statement to prove it m. My purchase within 30 days, the purchase was just five days ago. I am offended and I felt like I was being harassed and attacked. I feel they could have agreed and moved on but they all gave me an attitude and I am offended that three people were on one customer who usually has the right of way. I