SEPHORA

Reviews

• AR

  Afshan Rahman

  5 days ago
  5.0
  We are really nice. They had everything I need.
• BM

  Brittany Markel

  Aug 11, 2026
  1.0
  I am extremely disappointed in my experience at this location. I am not from VA and was visiting family when I stopped in. Because I don’t have a Sephora located near me, I saw it as a perfect opportunity to look at the new Rare perfume and layering balms. I ended up telling my representative that I wanted to purchase the perfume and both new layering balms. Being that she had to retrieve them, I wasn’t focused on what she was grabbing. I went to the men’s colognes with my husband and as we were smelling testers, I kept getting asked if we could be helped. Which made us felt like we were being rushed. After finding what we wanted, I let the representative know and she went to the back and came back with the wrong cologne, then she went back again and said that was the right one. While I had transferred funds, my husband handled the bill and neither of us focused on what she scanned because we trusted she knew what products we asked for. Driving 2 hours back home, we discovered that 2 out of 4 products were wrong. We understood how mistakes can happen but mixing up amber vanilla and juicy pear makes no sense considering it was orange packaging vs. green. They also sold us an eau de toilette instead of the eau de parfum like we requested. I called them, it was about 30-40 minutes after they closed. They ended up answering and explained that they were trying to leave but heard the phone ring. They were unable to assist me and informed me that the manager would call me in the morning but explained nothing could be done unless I was in store. Next day, I had Amanda call me and say the same thing and that I should call customer service. I work 11 hour days, every single day, so trying to make all these phone calls wasn’t something I can do. My husband called customer service and they couldn’t do anything for us because it wasn’t purchased online and only in store. All I asked was partial refund or a credit or even a discount on the correct products but none of those options were feasible. Because of my poor experience and lack of help, I will not purchase in store anymore.
• RD

  R Daniels

  Jul 31, 2026
  1.0
  I visited the Sephora location in Newport News to revamp my makeup routine. I had a list of products I needed but was unsure of the shade(s) appropriate for my skin tone. I was not greeted, a store associate stood there as I was trying to figure out the shades for myself. Assistance was never offered. I left the basket of products I was holding and exited the store. I was prepared to spend $400+ but definitely not at this Sephora location. I will make the trek over to the Lynnhaven Mall location.
• AL

  Ana Law

  Jul 22, 2026
  1.0
  I waited in line for 7 minutes, two people in front of me, one in the back and not single associate at the register. There were two associates talking to one customer.
• KA

  Kimberly Armstead

  Jul 12, 2026
  1.0
  Absolutely frustrating experience!!! I purchased a perfume in June that I ended up really not liking it at all. Used 1 spray of it. I was told initially they would not take this back. Then I came to Sephora again about a month later, I was chatting to someone who worked there, I don’t know the name unfortunately, she told me that I was not given correct info and yes I can return. So I very anxiously the very next day, drive 35 miles again to Sephora store again and walk up to counter for them to say it has Been over 30 days …..it has been 35 days!!! And they will NOT return but would have 5 days ago, I explain this and the answer is no and no store credit or any-type of exchange. I ask for the manager and was told no manager is available but also it’s very strict policy so won’t matter. . So now I was given wrong info initially so never brought it, then I speak to the right person and they tell me to bring the perfume they do accept returns etc. Now …. I drive 35 miles again the next day to return the $190 perfume to be told no!! Very very very upsetting. I was willing to accept a store credit. So frustrating!!! Ulta is just more professional, more reasonable and fair!!!

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