SEPHORA

Reviews

• MB

  Megan Brown

  Sep 14, 2026
  1.0
  Overly confused. When I finally found an associate and asked them for help, they informed they didn’t carry Clinique’s makeup. Then when I finally found an associate near the perfumes, they informed me the perfume sale was online only. I said, online says it’s sold out and there’s a sign in store on your product right here that says it’s on sale. I was so confused and still am confused since she never could tell me if it was sold out in store or not besides saying it’s online only over and over again which was not helpful. If it was truly online only, it wouldn’t have had the sale sign on it in the store. Then I asked if all the perfumes in the entire store were available just online only (since I was so confused at this point). Not to mention that the tester was basically full as that could’ve been offered to me as a substitution for the product even if the store was out of stock (which was never clarified or communicated to me). I ended up going to Ulta right after since their customer service associate’s are much more helpful.
• KW

  K. W

  Sep 10, 2026
  5.0
  GREAT customer service!
• SP

  Sophia Peterson

  Sep 1, 2026
  1.0
  I had a very disappointing experience at this Sephora location. I spent over $200, and throughout my visit I felt like I was being treated as an inconvenience rather than a customer. When I asked employees for help, I received very dismissive responses — at one point, an employee answered me while continuing to walk away without even properly turning around to speak to me. Later, while I was holding all of the products I planned to purchase and heading toward the register, another employee abruptly told me that if I was paying by card, I could come over to her. The tone and overall attitude were extremely unwelcoming. I left feeling uncomfortable and honestly wondered whether I was being treated differently from other customers. Regardless of the reason, this is not the level of customer service I expect from Sephora, especially after spending more than $200 in one visit. I work in customer service myself, and I would never speak to or dismiss a customer this way. Unfortunately, I won’t be returning to this location.
• AR

  Afshan Rahman

  Aug 16, 2026
  5.0
  We are really nice. They had everything I need.
• BM

  Brittany Markel

  Aug 11, 2026
  1.0
  I am extremely disappointed in my experience at this location. I am not from VA and was visiting family when I stopped in. Because I don’t have a Sephora located near me, I saw it as a perfect opportunity to look at the new Rare perfume and layering balms. I ended up telling my representative that I wanted to purchase the perfume and both new layering balms. Being that she had to retrieve them, I wasn’t focused on what she was grabbing. I went to the men’s colognes with my husband and as we were smelling testers, I kept getting asked if we could be helped. Which made us felt like we were being rushed. After finding what we wanted, I let the representative know and she went to the back and came back with the wrong cologne, then she went back again and said that was the right one. While I had transferred funds, my husband handled the bill and neither of us focused on what she scanned because we trusted she knew what products we asked for. Driving 2 hours back home, we discovered that 2 out of 4 products were wrong. We understood how mistakes can happen but mixing up amber vanilla and juicy pear makes no sense considering it was orange packaging vs. green. They also sold us an eau de toilette instead of the eau de parfum like we requested. I called them, it was about 30-40 minutes after they closed. They ended up answering and explained that they were trying to leave but heard the phone ring. They were unable to assist me and informed me that the manager would call me in the morning but explained nothing could be done unless I was in store. Next day, I had Amanda call me and say the same thing and that I should call customer service. I work 11 hour days, every single day, so trying to make all these phone calls wasn’t something I can do. My husband called customer service and they couldn’t do anything for us because it wasn’t purchased online and only in store. All I asked was partial refund or a credit or even a discount on the correct products but none of those options were feasible. Because of my poor experience and lack of help, I will not purchase in store anymore.

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