SEPHORA

Reviews

• ND

  Nikoo Dibaj

  2 days ago
  5.0
  I Had such a great experience at Sephora thanks to Niloo who helped me. She was so kind, patient, and helped me find my shades😍
• TS

  Tsinat samuel

  5 days ago
  5.0
  Sasha was truly AMAZING! My sister and I came into Sephora yesterday and she gave us one of the best customer service experiences we’ve ever had. She was incredibly kind, attentive, helpful, and made the whole experience so fun and comfortable. She took her time helping us and made sure we found exactly what we needed. Sephora needs more employees like her! Thank you Sasha for being so sweet and going above and beyond for us.
• EK

  Esin Ayca Karapinar

  5 days ago
  5.0
  A few days ago I came to Sephora and one of the employees, Niloo, helped me. She was very friendly, kind and helpful. She was knowledgeable about the products, gave me great recommendations and answered all my questions. She made my shopping experience so much better.
• MT

  Mekdes Tesfaye

  May 2, 2026
  1.0
  Buyer beware: I bought the Rhode Barrier Butter in-store, got home, opened the box and it contained a completely different product (Farmacy) inside. So either this was tampered with and put right back on the shelf, or quality control is nonexistent; neither is acceptable. At this price point, I shouldn’t have to inspect products like I’m doing loss prevention before I buy them. Now I have to waste my time going back to the store to fix a mistake that should have never made it onto the sales floor. Completely unacceptable. Check your boxes before you leave the store. This completely kills trust in both the brand and the store. Do better!!!
• EC

  Erin Costello

  Apr 10, 2026
  1.0
  I visited this Sephora location recently and left feeling extremely disheartened and uncomfortable. I do not take accusations of discrimination lightly, but the pattern of my experience made it difficult to ignore. When I entered the store, I was not greeted, despite a greeter standing at the front who acknowledged and greeted other customers. I was also not offered a shopping bag, while I observed others being given one upon entry. I spent several minutes walking the store multiple times trying to locate a specific skin tint, clearly looking around for assistance. No one approached me to offer help. Eventually, I had to return to the front and ask for assistance with a shade match. I was told someone would meet me in the section. When an employee arrived with the color matching device, she made eye contact with me but chose to assist other customers who arrived after me. I stood there waiting, clearly expecting help, but was never acknowledged or assisted by her. At that point, I attempted to shade match myself using testers, which is not ideal as I specifically requested professional assistance. I then approached another employee, Lauren, who was the only person during my visit who provided respectful and helpful service. She apologized, assisted me with a proper shade match, explained her recommendations, and answered my questions thoroughly. I truly appreciate her professionalism. Unfortunately, the negative experience continued at checkout. When I was called to the register, the cashier did not greet me with the same friendliness I observed her give other customers. After confirming my name, she completed the transaction without any warmth or basic courtesy, and pushed my bag toward me without acknowledgment. This was not my first uncomfortable experience at this location, but it was the most apparent. Being ignored, overlooked, and treated differently throughout multiple interactions in the same visit felt deeply unsettling and, frankly, discriminatory. I hope this feedback is taken seriously. Every customer deserves to feel welcomed, acknowledged, and respected in your store.

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