Located in the basement of the General Washington Executive Building (in a brick building across the street from Carl's Ice Cream). Go into the main entrance, hit the down button on elevator (there are only two choices). Inside elevator, hit B for basement. Take a LEFT out of the elevator until you find suite B7, second door on your LEFT (aka the waiting area). Sit and The Waxsmith will get you when they are ready. If you need picture directions, go to your confirmation email, Instagram, Facebook, or the website.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.