Waterfalls Salon & Massage is Rated on Yelp and Google as a #1 Med Spa in Richmond, VA. We believe that genuine care & comfort of our customers is our ultimate mission. To further the path of excellent treatment outcomes, our team of highly trained professionals are Board Certified Massage Therapists, Stylists and Estheticians that ensure safety and efficacy of the treatments provided. Plus, we believe in upfront pricing and discounts that give our customers the absolute best value. We are open 7 days a week, as well open late, and offer mobile services to your location to provide our guests scheduling that suits their busy and demanding lifestyles. We provide online booking to further the ease of getting your appointments set.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.