SEPHORA

Reviews

• RJ

  RA Jen

  May 2, 2026
  1.0
  One of the worse sephoras I have been to. They do not greet you or assist you if you are a dad bringing your teen daughters in or trying to shop as a man for gifts. Yes, us dads can be clueless on where things are and it’s overwhelming. It’s embarrassing to be frantically searching the isles multiple times while being ignored. A terrible business that does not want your business unless you are certain clientele. Imagine how much they lose in profits because of this. Beware, only for the desperate house wives of loudoun. It’s worth traveling a little further to get better service. Even at these gas prices.
• UU

  u_vdb

  Apr 15, 2026
  5.0
  Well stocked and the staff was nice!
• DM

  Dario Mantilla

  Apr 5, 2026
  5.0
  Love the store Alex is super helpful and kind always have time for me
• LH

  Lynn H

  Mar 26, 2026
  2.0
  2 days past “return policy” and I cannot get even store credit?! No consideration for circumstances?! What world does this business live in. AI has taken over all customer service and you only get robotic responses. I only was hopeful for store credit. The company would loose NOTHING!! This restriction to customers indicates deep core financial issues where they are digging at straws to maintain profit. No longer worthy of my time and money. Bye.
• LV

  Lottie VaVoom

  Mar 22, 2026
  2.0
  For this location: The person behind the counter had zero personality, zero customer service, and zero makeup on. She literally looked like she rolled out of bed threw on some black clothes and called it a day. I asked if she needed my number for my vip card and she shrugged pretended to type something and then asked for payment. Looking at my app my purchase was not included which means i lost those points. The person who helped me find products was lovely but she seemed to be pulled in many directions and over worked while other employees stood around talking in groups with other employees. For Sephora Corporate: Why even go into a store anymore?! Aside from the actual MUAs who care at to help me get matched or try new products I wouldn’t bother. Sephora is not what is used to be , they now seem to cater to the 8 year old who are using their parents credit cards. Not to professionals. They are just Profit and greed. Not for the love and craft of makeup artistry anymore . Congratulations Sephora you became a cliché.

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