I have gone back and forth for a couple of months about whether to write this review because I genuinely do not like negatively reviewing people who work hard. But every time I wash or style my hair, I am reminded of this experience, and I finally feel like I need to share it.
I paid $268 to have my hair colored at Hair Cuttery. I had long, thick hair when I walked into the salon. Unfortunately, once the salon became busy and my stylist had other customers waiting, the entire experience changed and I felt like she was simply trying to get me out of the chair as quickly as possible.
The foils were pulled out of my hair so quickly and roughly that it actually hurt. My hair was then rushed through the washing process, and it was very obvious to me that all of the color had not been completely rinsed out. She immediately began blow-drying my hair, pulling and tugging at it aggressively to get through it quickly. Because she had other customers waiting, I was eventually told that was basically all she could do.
I left after paying $268 (plus 20% tip) feeling like the most important part of my service, the proper rinsing, conditioning, drying, and care of my hair—had been rushed because the salon got busy.
What makes this experience so upsetting is what has happened to my hair afterward. Months later, I am STILL seeing color bleed out every time I wash my hair. I have also experienced significant breakage and shedding. I went from having long, thick hair that I loved to hair that now feels noticeably thinner, broken, uneven, and honestly shabby.
It has been heartbreaking to look at my hair and see how much it has changed.
I understand that salons get busy. I understand appointments run over. I understand stylists have other customers. But the person already sitting in your chair should not receive less care because the next customer is waiting, especially during a $268 color service.
I would have gladly waited longer, come back later to have my hair properly finished, or been told upfront that more time was needed. What I did not expect was to have my hair pulled, rushed through the rinse and drying process after sotting there nearly 2.5 hours, and then sent on my way because other customers were waiting.
I purposely waited months before writing this because I wanted to be fair and because I hoped the problems with my hair would improve. Instead, every wash with continued color bleeding, shedding, and seeing the breakage has reminded me of that appointment.
For $268, I expected much better care, attention, and professionalism. More importantly, regardless of what a customer pays, no one should feel like the health and care of their hair suddenly becomes secondary because the salon gets busy.