Hand & Stone Massage and Facial Spa in Alexandria provides professional spa experiences at affordable prices seven days a week. You don't have to go to some exotic location to find luxury day spas when there's a Hand & Stone right here in Alexandria, VA. Our goal is to make custom spa treatments accessible any time you need a little pampering. Whether you want an occasional indulgence or decide to become a spa member, you'll receive the star treatment at every visit. You deserve to look and feel your best affordably. Our spa is staffed with friendly estheticians who are attentive and certified in massage therapy and skin care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.