SEPHORA

Reviews

• BM

  Brooke M

  May 3, 2026
  5.0
  I’m leaving 5 stars specifically because of an employee named Hector—he truly made my entire experience. When I first walked in, he was the only one who greeted me. The rest of the staff were unfortunately not helpful at all. When I asked questions, I was met with vague answers, dismissive attitudes, and even laughter at times, which was honestly frustrating. Some employees told me “that’s not my department” and walked away, leaving me feeling ignored and ready to leave the store. I was honestly so frustrated that I almost walked out with zero products because of the lack of help and overall unprofessionalism. Right as I was about to leave, Hector approached me and asked if I needed help—and from that moment on, everything changed. He was absolutely amazing. He walked around the entire store with me, helped me choose products, answered every question I had, and made thoughtful recommendations based on what would actually work best for me. His knowledge of the products was impressive—he truly knew everything in that store. On top of that, he was kind, patient, and genuinely happy to help. Hector completely turned my experience around. Instead of leaving empty-handed, I ended up spending over $1,200 on products that I am absolutely loving. I will absolutely be back—but only when Hector is working. He is the reason I will continue shopping at this location.
• CR

  Crystal Garcia Rico

  Apr 9, 2026
  5.0
  I went in today just to ask a quick question about a product, but I ended up buying products from Charlotte Tilbury. I had a great experience, Karrie was amazing with such a wonderful attitude ! She helped me find my perfect foundation match and the perfect products for me.
• SR

  Sara Rose

  Apr 2, 2026
  1.0
  This from a yearslong Rouge member who never makes returns. I happened to have two items from a couple of weeks ago plus one from 3 months ago used once so decided to return all three for once. Manager refused return from 3 months ago due to policy change from previous to now 30 days. When your shopping history shows no returns ever you should apply the “ in most cases” (verbatim from Sephora.com return policy) 30 days policy to such customer if they clearly were not aware of your recent policy change . Shame on you. Will definitely take my money elsewhere for the same products. Congrats you’ve just lost a customer with $2000+/year spending history at your place. While I’m sure I alone won’t make a big difference, I know you’re treating others just the same.
• AM

  Ashley Mayfield

  Mar 20, 2026
  5.0
  } Karla (with a K!) at Sephora is THAT girl. When I say my makeup still looks flawless after 10 hours, I mean FLAWLESS—and it’s all because of how beautifully my skincare is sitting underneath thanks to her. She didn’t rush me, didn’t pass me off, and didn’t treat me like just another customer. Karla took her time, really listened, analyzed my skin, and helped me find products that actually work for ME. And the fact that she’s a licensed esthetician? You can absolutely tell—her knowledge is next level. She literally cut my skincare prep AND makeup routine in half, and somehow everything looks even better. That alone deserves recognition. But what truly set her apart was how she treated my daughter. She didn’t brush her off for a second—she showed her genuine love and made her feel so special the entire time. That meant everything to me. We spent about 2 hours together and she kept the same positive, welcoming energy the entire time. Her customer service is unmatched. Karla deserves a raise, a promotion, and her flowers—ALL of it. I will 100% be sticking with everything she recommended. If you’re at the Rim, go find Karla with a K. Trust me
• MF

  Marcus Fontenot

  Feb 1, 2026
  4.0
  Bruh, this place needs some chairs for Dads/Husbands to sit down and chill. Maybe a cup of coffee or something.