SEPHORA

Reviews

• AN

  Amber Nicole

  2 days ago
  5.0
  Im addicted to spending my money in there lol . Good experience
• ED

  Emily DeWire

  Aug 21, 2026
  5.0
  Hopefully I’m spelling her name right, but Jessalyn is the absolute best!!😊 On August 17th I came in hoping to get some help walking me through what makeup would suite me best. I came in with a list of new makeup products that I wanted someone’s feedback on to see if all of these products would blend well together because I’m not an expert. Jessalyn has helped me twice now when I have gotten the sudden urge to switch everything up. She walked me through everything, swatched every product on my face and arms, she is so sweet and more personal than any other beauty advisor I have ever met. I always come in kind of indecisive about what I want, but she always helps me find everything I need and more. If you’re going here she is the one to go to if you need help. Thank you Jessalyn!😊
• SD

  Shannon Dupree

  Aug 11, 2026
  5.0
  This is the nicest Sephora I’ve ever visited. The staff are so sweet and helpful; and I didn’t feel as though they were trying to hover over me the entire time I was there. I highly recommend coming to this Sephora!
• IB

  Idalia Barraza

  Aug 8, 2026
  2.0
  I’ve shopped here before and staff was always nice an accommodating, however this last experience was very disappointing. I had placed a pick up order at 3 and was waiting for them to let me know that it was ready so I could head out the door, when 3+ hours passed I called the store and they told me they closed at 7. I was on the way rushing asking if they could please let me pick it up if I get there at 7, the girl let me know that my order was ready but that they couldn’t let me in to pick it up if I wasn’t in the store by 7. Now I understand store policy, but the team didn’t mark my order complete and I wasn’t properly notified. I would’ve come sooner, this is where I was hoping that their customer service would reflect the stores values and make up for the hiccup by simply letting me pick up my already paid order. At the door my boyfriend tried to just get it for me but the girl at the door was dismissive and kept speaking over him and avoiding to take any accountability over their hiccup repeating over and over again “we’re closed”. There were still customers shopping inside too. I understand new customers can’t come in but if I already paid for my items and all I need was to get them, then it’s the same as being inside the store after the door closed and waiting to check out. I cancelled my order after that because I’ve worked in customer service and had I been in their shoes I would’ve just simply taken 2 min to give them their order. Policy shouldn’t come before being kind.
• VQ

  V Quette

  Jul 15, 2026
  2.0
  Yesterday was my first visit to the Quarry location. I spent about an hour shopping, and although the associates on the sales floor weren't especially knowledgeable about the products, they were all very kind, friendly, and genuinely helpful. Unfortunately, my entire experience was overshadowed by the behavior of the cashier, Natalie. I have rarely encountered someone in customer service who was so openly rude and dismissive toward a customer. I was processing a return, and Natalie abruptly told me the amount that would be credited back to my card. I politely asked if the amount matched what was listed on my receipt. Instead of simply checking, she responded with, "I don't know. It's whatever the register is saying," while aggressively flipping my receipt in her hand, rolling her eyes, and speaking with obvious annoyance. This wasn't the first negative interaction I had with her. Earlier in my visit, I had asked Natalie a question about a product, and she responded in the same rude, impatient manner. I chose to overlook it at the time, assuming she might just be having a bad day. However, when she treated me the same way again during checkout, I felt compelled to ask why she had such an unpleasant attitude toward customers. No customer should be made to feel like they are an inconvenience for asking a simple, polite question. Natalie's demeanor was disrespectful, unprofessional, and completely inconsistent with the level of customer service I would expect. The one bright spot was an employee named Myra (or Myla), who approached me as I was leaving. She sincerely apologized for Natalie's behavior and treated me with kindness, empathy, and professionalism. She completely changed the tone of an otherwise disappointing experience. Employees like Myra are the reason customers return, and I hope she is recognized for the outstanding service she provides.

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