SEPHORA

Reviews

• SC

  Samantha Coronel

  Sep 6, 2026
  1.0
  I would not recommend Sephora Round Rock for any appointment where reliability and professionalism matter, particularly for an important event. About a week ago, my daughter had a makeup appointment at Sephora Round Rock to test a makeup look for her quinceañera save-the-date photos. The makeup artist did a good job, and based on that experience, we specifically wanted to book with the same artist again. When we explained the date and time we would need for the future appointment, the makeup artist told us they were willing to adjust their schedule and come in earlier to accommodate my daughter’s timeline. We were instructed to wait one day and then check the website for the newly available appointment time. We waited two to three days. The appointment time never became available online. Because Sephora did not follow through on the scheduling arrangement we were given, I had to begin searching other locations. The only appointment I could find was at the Barton Creek location, more than 30 minutes away. I booked it anyway. Then, at approximately 3:45 p.m. on Friday, the day before the Saturday 11:45 a.m. appointment, I received notice that Barton Creek was cancelling the appointment. This left us with less than 20 hours to find another option. The only solution Sephora offered was for me to call the Sunset Valley location to see if they had availability. While waiting for a return call, I contacted the original Sephora I went to in Round Rock directly and explained the situation. I asked whether the manager would be willing to accommodate the earlier schedule that had previously been discussed with the makeup artist, even though that appointment time had never appeared on the website. The manager was willing to help after learning that we had previously used the makeup artist’s services and specifically wanted to book with her again. She took our information and said she would confirm with the makeup artist and call me back. At approximately 6:45 p.m., I received the call confirming that we could come at the requested time but we would be treated as a walk-in rather than having an actual appointment. The following morning, at approximately 10:10 a.m., less than two hours before we were supposed to arrive, I received another phone call. I was informed that the Round Rock makeup artist had called in sick and that all of her makeup services for the remainder of the day were being cancelled. At this point, the issue is no longer an isolated scheduling problem. This was a repeated failure of customer service and reliability across multiple Sephora locations: • We were told an appointment time would be made available online. It never was. • We had to search for another location because Sephora did not follow through on the original scheduling information. • The alternate location cancelled less than 20 hours before the appointment. • We were left to do the work of finding another location ourselves. •Sephora provides limited apt times. • Round Rock agreed to accommodate us, but only as a walk-in. • That arrangement was then cancelled less than two hours before the scheduled arrival time. The makeup artist calling in sick is obviously not something Sephora can control. What Sephora can control is its scheduling process, communication, contingency planning, and customer service. After this experience, there was no evidence of any of those being handled reliably. For something as important as quinceañera photographs, I need to be able to make an appointment and reasonably expect that appointment to exist when the scheduled day arrives. Instead, we spent days trying to secure a service that Sephora repeatedly failed to provide. The makeup itself was good. The customer service and reliability were not. Unfortunately, good makeup does not compensate for a company repeatedly creating scheduling problems and leaving the customer to solve them at the last minute. Not that they care, but I will be taking our business elsewhere for future event makeup services where reliable service is needed.
• EM

  EsraaG Mohamed

  Aug 9, 2026
  1.0
  I was in the area and needed to grab an item from Sephora so decided to go to this one. I asked if I can get a sample of the concealer and also buy the product but use the sample before the actual product to make sure it works well with my makeup cause I’ve had this issue before. The lady didn’t know if I could do that so she asked the manager to come. She was super sweet and asked me to just wait for a minute. The manager came and said they can’t cause it’s not a pump or a spray kinda product which I totally understand. I said it’s ok I’ll just get the product and handed her the product and she said no you have to be in line cause I’m the manager and I said I was. It was my turn and I was waiting on the manager which took a min for her to come and again I understood. It was busy. Then I proceeded to say I was in line but then she left mid conversation. I just moved from Houston and I don’t understand why 90% of population here are rude and disrespectful. The interaction wasn’t even that big of a deal but the fact that she left mid convo was just disrespectful.
• HH

  Hong

  Jul 29, 2026
  1.0
  I have been a loyal customer over 12 years, always have had wonderful customer service until today at this location. Associate VERO who was rude to me when Im having a return . Apparently the first girl did return mistakenly ran up sale . Instead of VERO should tell that girl to be careful and listen to the customer what they needed , Vero was accusing me did wrong, I explained to them ONCE I STEPPED INTO STORE, I TOLD THE FIRST GIRL I NEEDED TO RETURN THE EYE CRESM BECAUSE THE PRODUCT BROUGHT PORES !!! When the first girl called fora help, Vero taught her how to do return. OK, how about VERO should say Sorry to me ,she is under training , didn't understand me . On the contrary Vero accused me of " yelling " - I explained what I said to the sales girl. Vero , obviously didn't set a good example for the new sale girl . AWEFUL . DISAPPOINTED.
• TC

  Tiffany Craft

  Jul 23, 2026
  2.0
  Was out of town and decided to stop by the outlets. Sephora was my last stop and when I walked in I was not greeted, no problem. Several people came in after me and were all welcomed in, ok. Next the same girl by the door was running around asking all those people did they need a basket, but not me. When I went to get a basket she was like oh do you you need one. The whole vibe of the store was off and not once did anyone ask do you need assistance but everyone in the checkout was like oh this person helped me. Then a cashier came and grabbed the last person in line to help speed up the line instead of the next customer waiting which was me. I don't live here so thank God I won't ever have to go to that location again.
• RR

  Rachel

  Jun 17, 2026
  5.0
  Nothing too crazy could have happened since it was a simple meandering around. I like when the associated don’t bombard you and they didn’t but the check process was quick and simple. The associate checking us out was very nice and friendly.