JCPenney Salon

Reviews

• MZ

  martha zabala

  Aug 23, 2026
  1.0
  This is the first time we tried using this salon. After seeing all the flyers about a promotion going on for students throughout the store last week we decided to check it out. We tried to book online and there were no available appointments on any day, went as far as December and any type of appointment wasn’t available. So we decided to take the drive from North Austin, when we arrived they were working on one person and other stylist were just sitting on their phones. I thought perfect we came at the right time, but nope the lady that greeted us said they were extremely busy and couldn’t cut my kiddos hair. I said busy? She kept saying yes extremely busy. Not sure if I need glasses or what but they were all, but one just sitting around doing absolutely nothing. Or “Busy” on their phones my bad! She did try to book us but not going back to a really busy salon! lol
• CS

  Carol Sorkin

  May 6, 2026
  5.0
  I must give a shout out to my hairdresser, Willow at JCPENNYS at University Oaks in Round Rock. She always listens and does exactly what I ask for. She’s a skilled haircutter and does a beautiful job at highlights! You will love her ❤️
• PS

  Preeti Singh

  Apr 3, 2026
  1.0
  I had a very disappointing experience at the JCPenney hair salon. After an initial rescheduling issue where my calls and messages went unanswered, I finally secured an appointment. Upon arrival, I found that the stylist I had specifically booked was unavailable. The replacement stylist was not friendly .To make matters worse, she was a 'senior' stylist and they attempted to charge me more for the switch—despite the fact that the scheduling error was theirs. When I spoke to the manager, she showed a complete lack of accountability and professionalism, failing to resolve the issue or even acknowledge the booking mistake. I hope they improve their management and customer service for future clients. Btw I left WITHOUT a haircut.
• RD

  Rebecca Dougherty

  Mar 24, 2026
  1.0
  Very disappointed. I paid for highlights, full head. I have barely any noticeable highlights underneath and just one major big one on top. I hate it. And the lady told me my highlights were $305. No they were cheaper. But she charged me extra for 2 other things and didn’t tell me. I will not be back. For the amount of money I spent, I should be in love with my hair! I feel like she honestly might not even know what she was doing? She kept asking all the workers that were doing highlights questions and idk. Just didn’t make me feel good about that. Next time maybe she should actually dry my whole head instead of having me leave dripping wet and that way she could have actually seen what she did! And what she needed to do to fix!!!!
• JC

  Jocelyn Chaney

  Mar 20, 2026
  5.0
  Do yourself a favor and go see Kelsey in the salon!!! Not only are her skills and mindset immaculate, she’s just overall a wonderful human being. I’ve been going to her for years, and she’s seen me through some super life changing moments! From my career to becoming a mother, to bringing in my toddler as my plus one. Kelsey was soo patient, sweet, and kind to my daughter!!!! She is extremely talented when it comes to hair, I usually never have a picture. I trust my hair in her hands! Always!

Frequently Asked Questions About JCPenney Salon