JCPenney Salon

Reviews

• CS

  Carol Sorkin

  May 6, 2026
  5.0
  I must give a shout out to my hairdresser, Willow at JCPENNYS at University Oaks in Round Rock. She always listens and does exactly what I ask for. She’s a skilled haircutter and does a beautiful job at highlights! You will love her ❤️
• PS

  Preeti Singh

  Apr 3, 2026
  1.0
  I had a very disappointing experience at the JCPenney hair salon. After an initial rescheduling issue where my calls and messages went unanswered, I finally secured an appointment. Upon arrival, I found that the stylist I had specifically booked was unavailable. The replacement stylist was not friendly .To make matters worse, she was a 'senior' stylist and they attempted to charge me more for the switch—despite the fact that the scheduling error was theirs. When I spoke to the manager, she showed a complete lack of accountability and professionalism, failing to resolve the issue or even acknowledge the booking mistake. I hope they improve their management and customer service for future clients. Btw I left WITHOUT a haircut.
• RD

  Rebecca Dougherty

  Mar 24, 2026
  1.0
  Very disappointed. I paid for highlights, full head. I have barely any noticeable highlights underneath and just one major big one on top. I hate it. And the lady told me my highlights were $305. No they were cheaper. But she charged me extra for 2 other things and didn’t tell me. I will not be back. For the amount of money I spent, I should be in love with my hair! I feel like she honestly might not even know what she was doing? She kept asking all the workers that were doing highlights questions and idk. Just didn’t make me feel good about that. Next time maybe she should actually dry my whole head instead of having me leave dripping wet and that way she could have actually seen what she did! And what she needed to do to fix!!!!
• JC

  Jocelyn Chaney

  Mar 20, 2026
  5.0
  Do yourself a favor and go see Kelsey in the salon!!! Not only are her skills and mindset immaculate, she’s just overall a wonderful human being. I’ve been going to her for years, and she’s seen me through some super life changing moments! From my career to becoming a mother, to bringing in my toddler as my plus one. Kelsey was soo patient, sweet, and kind to my daughter!!!! She is extremely talented when it comes to hair, I usually never have a picture. I trust my hair in her hands! Always!
• DD

  Dharitri

  May 22, 2023
  1.0
  TERRIBLE EXPERIENCE I recently used haircut services at JCPenney salon in Round Rock and had the most awful experience of my life. I had booked an appointment with Christopher, one of the senior hairstylists at the salon expecting satisfactory services based on the experience and $55 charge that I was to pay. I was planning to donate my hair for cancer patients and had made the stylist aware of this before hand. There is nothing fancy that needs to be done to meet this need, however he failed to do this and ended up cutting my hair so unevenly that I had to give up more than expected hair length to salvage it. The worst part was that he did not have the courtesy to even communicate to me his mistake or confront me and just told me that the job was done. This is definitely a very dissatisfying and an insulting experience. I was not charged for this service as a compensation by the salon and helped by another stylist but the overall experience was horrible and would never come back to this place or advise anybody. The charges are not cheap and the level of service that is provided is not comparable with it at all!

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