SEPHORA

Reviews

• AA

  Alysh

  Aug 8, 2026
  5.0
  I had such a great experience at Sephora thanks to Andrea! She was so helpful in finding the right foundation for me and really took the time to listen to what I was looking for. What I appreciated most was that, before I purchased the foundation, she offered me a sample to try first. No one has ever offered to do that for me before, and I really appreciated how thoughtful and customer-focused she was. I ended up buying a few lipsticks and came back home with the foundation sample. I’m going to try it today, and I’m definitely planning to come back soon to purchase the foundation if it works for me. Thank you so much, Andrea, for making my shopping experience so pleasant and personal! You’re amazing! ❤️
• JJ

  J.C.

  Aug 8, 2026
  5.0
  Gloria is probably the nicest and most professional and energetic sales person I’ve ever encountered!! Absolutely amazing had photos of like 10 items she literally looked at my phone for 3 seconds and than proceeded to walk the store off memory and get all the products for me in like 5 minutes!! She definitely deserves to be kept as an employee in this franchise
• EE

  em4i_s

  Jul 29, 2026
  5.0
  Really sweet and helpful staff!
• AH

  Aubrey Heistand

  Jul 20, 2026
  5.0
  This is probably my best ever experience at Sephora!! The staff was very welcoming and attentive, and I wanted to give an extra shoutout to Shurooq for going above and beyond for her amazing customer service!
• LC

  Luciana Calabrese

  Jul 6, 2026
  1.0
  I visited the West Grove location to purchase two skincare products. When I approached the checkout area, there were no employees at the registers and no customers in line. The area was completely empty, with nothing to indicate where to stand. I was looking at my phone for coupons in the Sephora app and, without realizing it, stood on the employee side of the register. An honest mistake. An employee then yelled at me. The first time, I did not even understand she was speaking to me, because it never occurred to me that a client would be addressed that way. She yelled a second time, loudly enough to draw the attention of the other employees, as if I were being accused of stealing. I calmly explained that I had simply stood on the wrong side by mistake, and instead of acknowledging it, she looked at me with disbelief and dismissiveness. I was wearing a summer dress and sandals, carrying only my phone to pay with Apple Pay. I was a client standing at an empty register, ready to pay, and I was treated like a suspect. I completed my purchase, but I left feeling publicly humiliated over an innocent mistake. The product selection is good, but the way clients are treated matters more. I expect far better from Sephora.