PM
Petra Makia
Sep 17, 2026
I had a very disappointing experience with Alexis and feel it is important to share so that future clients can avoid the confusion and treatment I experienced.
On Wednesday, September 16, at approximately 11:00 a.m., I visited the salon in person because I had seen an 8:00 a.m. appointment available online, even though the listed opening time was 10:30 a.m. A sweet and helpful woman at the front desk assisted me with booking. I explained that I wanted a very low haircut, showed her the current length of my hair, and asked for help selecting the correct services.
She explained that the haircut was $35, shampoo was $15, and a protein treatment was $15, giving me an expected total of $65. She also told me that conditioning was automatically included with the shampoo. My appointment was then confirmed with Alexis for 8:00 a.m. on September 17.
I arrived at 7:55 a.m., excited to be the first client of the day. Unfortunately, Alexis was very cold and unwelcoming from the moment I arrived. She then told me my services would cost $140, including $60 for shampoo and conditioning and blow dry or so $30 for a hot-oil treatment, $35 for the haircut, and $15 for the protein treatment. I explained that I had come in the previous day and had been quoted $65, but instead of calmly clarifying the discrepancy, her responses felt dismissive and unnecessarily harsh. I became extremely uncomfortable and felt pressured into accepting services I had not planned to receive.
My final bill was $92 because I declined the hot-oil treatment, which Alexis said I had reserved, although I did not recall requesting it.
Most upsetting of all, I was extremely unhappy with the haircut. I was nearly in hidden tears when another kind stylist the first stylist on the right when entering from the front desk stepped in and did her best to rescue my hair. She did not know how I felt as I already saw that my hair had been messed up. She walks in and first thing sje asked is Alexis needed help. I am truly grateful for her patience and assistance. Alexis never returned to check whether I was okay, satisfied, or even finished.
I understand that pricing misunderstandings can happen, but they should be handled professionally and respectfully. I paid a fee for services I didn't request, I did nothing to deserve being spoken to the way she did. Unfortunately, the inconsistent pricing, unkind treatment, and poor haircut made this one of the worst salon experiences I have had. The salon it self is beautiful, clean and has some great workers. But Alexis messed up my day. She never got to dry my hair again either..it stayed wet. The lady who helped me asked if I wanted to blow dry and I said no because it wasn't going to help.me in any way.
Oh, I also asked her that I saw that they have kids salon as well, she responded like she was forced to.